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ScyllaDB Cloud FAQs

Build real-time applications at global scale with ScyllaDB Cloud, the industry’s fastest and most powerful fully managed NoSQL DBaaS. Available on AWS and Google Cloud.

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Frequently Asked Questions

General Questions

What is ScyllaDB Cloud?

ScyllaDB Cloud is a fully managed NoSQL database-as-a-service (DBaaS) providing high performance and low latencies to support mission-critical applications. ScyllaDB will manage backup, restore, repairs, performance optimizations, security hardening and will provide 24*7 monitoring, maintenance, and support. All for a fraction of the cost of other DBaaS providers.

Where is ScyllaDB Cloud available?

Currently, ScyllaDB Cloud is available on AWS and GCP. However, we are evaluating other public cloud providers. If you would like to share your input, please contact  [email protected].

What scale does ScyllaDB Cloud support?

ScyllaDB Cloud can scale up and out, fully utilizing modern hardware and capable of handling petabytes of data with a peak throughput of up to a hundred million operations per second.

How can I estimate the cost and size of my cluster?

ScyllaDB Cloud offers a Sizing and Pricing Calculator to help you estimate your costs and provide guidance for cluster specs based on your performance and workload needs.

What happens if my workload requirements change?

We are constantly monitoring your cluster, and once we identify that your cluster is reaching capacity thresholds or that it is underutilized, we will contact you to understand your new requirements and work together to resize the cluster to the right size.

What does fully managed service mean? What am I responsible for when using ScyllaDB Cloud?

A team of our experts will manage your cluster, so you don’t have to worry about it. You are responsible for managing your application and application-specific database requirements such as schema design, database sizing, infrastructure selection, and capacity planning. In addition, our team will perform monitoring, backup, restore, node repairs, cluster resize operations, nodes management, apply hotfixes and upgrades. You can read the Terms of Service to learn more.

Can ScyllaDB Cloud be deployed in my own cloud platform account?

Yes! ScyllaDB Cloud offers an option to create a cluster within your own cloud account, this is also known as bring your own account (BYOA) deployment option. We will still manage everything for you. This option allows our customers to use their cloud credits toward compute resources, or take advantage of pre-negotiated rates from cloud providers.

Will I be able to use ScyllaDB Monitoring Stack for my cloud clusters?

Yes, you will get a full range of monitoring dashboards as part of your ScyllaDB Cloud. In addition, ScyllaDB engineers will have access to all operational metrics for each cluster to closely monitor your clusters’ health and performance.

What is the ScyllaDB Cloud backup policy?

ScyllaDB cloud will backup your clusters daily and retain backup data for up to 2 weeks. Learn more about ScyllaDB Cloud backups here.

What version of ScyllaDB runs in ScyllaDB Cloud?

ScyllaDB Cloud offers the latest version of ScyllaDB Enterprise and any application developed to take advantage of ScyllaDB Enterprise features will work with ScyllaDB Cloud. We will upgrade your clusters to the latest maintenance release of ScyllaDB Enterprise with zero effect on performance or availability.

How do I migrate my data into ScyllaDB Cloud?

We’ve created a detailed migration guide to help you. In general, it is recommended to use an intermediate system to extract the data from an existing database system and then move it to your ScyllaDB Cloud cluster. Our solutions team can help you plan and set up this migration. No downtime is required while data is migrated.

Do you provide professional services if I need additional help?

Yes, ScyllaDB can provide professional services. Please contact [email protected] for more information.

Billing Questions

What is your pricing model?

ScyllaDB Cloud pricing model is based on ScyllaDB subscription cost and cloud provider infrastructure cost. Our pricing includes both the fixed costs and variable costs calculated based on the amount of data stored and data transfer usages. You can use our Sizing and Pricing Calculator to help you estimate your costs and provide guidance for cluster specs based on your database needs. If you have discounts or cloud credits that you would like to apply towards ScyllaDB Cloud, you might want to consider our BYOA deployment option.

Can I create a cluster with a method of payment other than a credit card?

Yes, you can. Please contact us at [email protected].

If I switch to a yearly contract, how are unused funds from my previous invoice applied?

ScyllaDB will apply any unused amounts to your account and reduce the amount once you convert to a yearly contract.

When does the monthly billing cycle start and end?

The billing starts when you provision your first cluster and ends on the final data of the month. Thereafter, the billing will be on a calendar month basis. In case you are using on-demand pricing and you deleted your cluster before the end of the month, then you will be charged only for the active hours since the cluster was provisioned.

I have other billing questions, whom should I contact?

You can either open a support ticket from the website by clicking the “Support” on the left navigation menu, or you can send an email to [email protected].

Legal Questions

Terms of Use Questions

Privacy and Compliance Questions

Can you explain what the EU General Data Protection Regulation (“GDPR”) is?

The GDPR is a data protection and privacy law that applies to companies doing business in the European Union (EU) and the European Economic Area (EEA). The GDPR sets a single data protection law across all members of the EU and EEA. The GDPR regulates what businesses can do with personal and personal sensitive data — and how that personal data can be collected, processed, used and stored (including applicable retention policies, i.e., for how long the personal data can be stored). Fines may be levied for non-compliance. More information is available at https://eugdpr.org/.

Why does ScyllaDB need to be aware of GDPR?

All organizations that do business in the EU and EEA must adhere to the provisions of the GDPR. Any company that might process the personal data of EU and EEA data subjects must comply with the GDPR.

ScyllaDB acts as a processor and in some cases a controller, thus, ScyllaDB implemented applicable GDPR policies within the company.

ScyllaDB continuously monitors the GDPR for changes and implements those changes as needed.

How does the GDPR affect me as a user or developer?

For organizations that use the ScyllaDB database software as part of their offering to their customers, the customer should work with their software vendor to make sure that the provisions relating to the privacy of personal information are adhered to. ScyllaDB software gives developers the tools to manage individual user data in compliance with the GDPR as part of the API provided.

What is ScyllaDB’s stance on GDPR?

ScyllaDB fully endorses the GDPR as a means to protect individuals’ data. ScyllaDB works with its developers and customers to apply the strictest security standards for the installation and running of ScyllaDB servers.

What is SOC 2?

SOC stands for “System and Organization Controls.” A SOC 2 report is designed to provide assurances about the effectiveness of controls in place at a service organization that are relevant to the security, availability, or processing integrity of the system used to process clients’ information or the confidentiality or privacy of that information.

Companies that use cloud service providers use SOC 2 reports to assess and address the risks associated with third-party technology services. These reports are issued by independent third-party auditors.

What is the ScyllaDB SOC 2 report?

ScyllaDB has a SOC 2 Type II report for the ScyllaDB Cloud offering. The report describes ScyllaDB’s security controls for ScyllaDB Cloud and examines the suitability and effectiveness of those controls to meet the AICPA Trust Service Principles. It provides an independent assessment of how well ScyllaDB Cloud manages data with respect to security, availability, processing integrity, confidentiality, and privacy.

Why have the SOC 2 report in place?

At ScyllaDB we take security seriously. An important aspect for our clients is that they can trust that we have taken all necessary measures to protect the information processed in our ScyllaDB Cloud service offering.

Which ScyllaDB services are in the scope for the SOC 2 Type II report?

The scope of the SOC 2 Type II report is ScyllaDB Cloud, our fully managed database as a service.

What regions are covered by the ScyllaDB SOC 2 Type II report?

The report covers all regions available or used in ScyllaDB Cloud services.

Does ScyllaDB have a Data Processing Agreement (DPA)?

The ScyllaDB API gives developers the tools to insert, modify and delete any data that is stored in the database. It is up to the developer of applications that use the ScyllaDB database software to remove personal data when their customers request the data to be removed. ScyllaDB has no ability to remove data that is stored in an application’s database.

Our full DPA is available as a link in the ScyllaDB Cloud Terms of Service document that is available to customers who sign up for ScyllaDB Cloud. This includes any protections that satisfy the GDPR requirements that a data controller has with respect to data processors.

A full and more detailed DPA can be viewed at: www.scylladb.com/data-processing-agreement/.

Does ScyllaDB move my data out of the EU or EEA without my knowledge?

ScyllaDB does not, but please check with your application vendor. With ScyllaDB Cloud, backups remain in the same AWS region as the servers. If a customer is running ScyllaDB on their own servers, whether within their data center, at a third-party data center, at a colocation facility, or in a private or public cloud, the application vendor will have control over where the servers are located and any backup policies. You should speak to your application vendor to understand their data movement policies.

Does ScyllaDB move my data within the EU or EEA between countries?

No, unless your application vendor has specified to do so. ScyllaDB does not move your data between the countries in the EU or EEA  unless the customer has set up different locations for their servers. You should talk to your application vendor if you have concerns about this. ScyllaDB Cloud keeps data within a region by default.

Whom should I contact if I have questions about GDPR compliance and the DPA at ScyllaDB?

Please contact [email protected] with any questions.

Have a question we didn’t cover?

No problem! We’d be happy to answer any question.