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Scylla Cloud

Create real-time applications that run at global scale with Scylla Cloud, the industry’s most powerful NoSQL DBaaS

Overview Pricing FAQ
Scylla Cloud Mascot

Scylla Cloud Overview

Create real-time applications that run at global scale with the industry’s most performant NoSQL database, now available as a highly affordable DBaaS. Sparing your team from database administrative tasks, Scylla Cloud gives you access to fully managed Scylla clusters with automatic backup, repairs, performance optimization, security hardening, 24*7 maintenance and support. All for a fraction of the cost of other DBaaS providers.

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Price Performance

Scylla achieves millions of OPS throughput from a single node, resulting in huge cost savings.

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Low Latencies

Consistent single-digit millisecond P99 latencies ensure dependable performance.

Icon representing NoSQL DBaaS with no vendor lock-in

No Vendor Lock-In

Built for portability, you can easily migrate data to other clouds or on-premise deployments.

Icon representing NoSQL DBaaS with API Compatibility

Cassandra/DynamoDB Compatible

Migrate to Scylla Cloud from Cassandra or Amazon DynamoDB without changing your application code.

NoSQL DBaaS icon-managed-experts

Managed by the Experts

Scylla Cloud is maintained by the same engineers who developed the software.

NoSQL DBaaS icon-flexible-pricing-sizing-1

Flexible Pricing & Sizing

Commitments from 1 hour to yearly, with the added option to run on your own AWS account.

Low Latencies, Low Costs

Scylla delivers, consistent low-single-digit latencies. A recent Yahoo! Cloud Serving Benchmark (YCSB) shows Scylla p95 latency as one-third that of Amazon DynamoDB. Our prices are even lower — as much as one-fifth what you’d pay for the same workload on DynamoDB.

1/3

of the latency

1/5

of the price

Scylla Cloud Features

Learn about the latest Scylla Cloud enhancements.

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Scales Up and Out

Scylla’s performance grows linearly with larger systems and additional cores. This translates to significantly lower cost to use Scylla Cloud compared to other NoSQL DBaaS options.
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Security

Single tenant security, encrypted backups, key management. Scylla Cloud is being audited for SOC2 certification, which was developed by the American Institute of CPAs specifically for service providers storing customer data in the cloud.
NoSQL DBaaS icon-mission-critical-support-1

Fully Operational Support

ScyllaDB engineers monitor support tickets 24*7 and respond quickly to any alerts, automatic back-ups and repairs.
NoSQL DBaaS icon-hotfixes-1

Hot Fixes

Updates are applied as needed, transparent to a running system. The latest feature set and security updates are always installed.
NoSQL DBaaS icon-virtual-cloud-1

Virtual Private Cloud (VPC) Peering

Allows you to connect two AWS virtual private clouds with each other privately. You can securely connect the VPC where your application is running to the VPC where your Scylla Cloud cluster is running.
NoSQL DBaaS icon-always-on-1

Highly Available

Scylla Cloud replicates your data across the availability zones within a region so there’s no single point of failure. Choose additional replicas if you prefer. Multiple datacenter support [coming].
NoSQL DBaaS icon-better-db-1

Just a Better Database

Handles hot keys 20X better than DynamoDB/BigTables/Cosmos DB. Each partition can be up to 100GB in size, relieving you from changing your data model. Equal write and read performance, all internal nodes are active-active. Smart clients reach the target shard in a single hop.

Built on the Powerful Scylla NoSQL Database

Scylla Cloud is built on Scylla Enterprise, the highly performant C++ implementation of
Apache Cassandra trusted by leading companies across a variety of industries.

Scylla Cloud Mascot

Get Started with Scylla Cloud

Signing up for our database-as-a-service is quick and easy.

Scylla Cloud Mascot

Scylla Cloud Pricing

Pricing for Scylla Cloud is based on the type of servers and number of servers that your workload requires. Scylla works with the leading cloud providers (initially AWS) to use the most optimum servers and storage nodes that maximize Scylla Cloud performance at the lowest cost to you. Included with your price are automated backups at no extra charge that Amazon DynamoDB piles on to your base cost. Click on the Register tab above to sign up for Scylla Cloud now. We’ll notify you when it’s available.

Pricing with AWS i3 Pricing with AWS i3en

Annual Reserved* Pricing (Upfront Billing)

The following are based on AWS US-East-1 Region (N. Va). Prices are subject to change. You will be able to get a more detailed cost estimate for your region once you are signed up for the Scylla Cloud service.

i3
large
i3
xlarge
i3
2xlarge
i3
4xlarge
i3
8xlarge
i3
16xlarge
Fixed Prices
Scylla Cloud Licensing + Server Price (per month)
$155.00
$310.00
$620.00
$1,240.00
$2,480.00
$4,960.00
Estimate Variable Prices
Other Expenses: Back-up, network, etc. (estimated)** (per month)

Estimated costs based on the following storage and data transfer. Actual costs will vary.

  • Amount of data backed up on S3 and Glacier: 238 GB/day
  • Amount of network traffic within availability zone: 42 GB/day
  • Amount of network data transfer out of AWS to the internet: 21 GB/day
$36.15

Estimated costs based on the following storage and data transfer. Actual costs will vary.

  • Amount of data backed up on S3 and Glacier: 475 GB/day
  • Amount of network traffic within availability zone: 84 GB/day
  • Amount of network data transfer out of AWS to the internet: 42 GB/day
$72.30

Estimated costs based on the following storage and data transfer. Actual costs will vary.

  • Amount of data backed up on S3 and Glacier: 950 GB/day
  • Amount of network traffic within availability zone: 168 GB/day
  • Amount of network data transfer out of AWS to the internet: 84 GB/day
$144.60

Estimated costs based on the following storage and data transfer. Actual costs will vary.

  • Amount of data backed up on S3 and Glacier: 1900 GB/day
  • Amount of network traffic within availability zone: 336 GB/day
  • Amount of network data transfer out of AWS to the internet: 168 GB/day
$289.21

Estimated costs based on the following storage and data transfer. Actual costs will vary.

  • Amount of data backed up on S3 and Glacier: 3800 GB/day
  • Amount of network traffic within availability zone: 672 GB/day
  • Amount of network data transfer out of AWS to the internet: 336 GB/day
$578.42

Estimated costs based on the following storage and data transfer. Actual costs will vary.

  • Amount of data backed up on S3 and Glacier: 7600 GB/day
  • Amount of network traffic within availability zone: 1345 GB/day
  • Amount of network data transfer out of AWS to the internet: 672 GB/day
$1,156.84
Total Estimated Prices
Per Server per Month (Reserved)
$191.15
$382.30
$764.60
$1,529.21
$3,058.42
$6,116.84
Per Server per Year (Reserved)
$2,293.81
$4,587.63
$9,175.26
$18,350.51
$36,701.03
$73,402.05

Annual Reserved Pricing (Monthly Billing)***

The following are based on AWS US-East-1 Region (N. Va). Prices are subject to change. You will be able to get a more detailed cost estimate for your region once you are signed up for the Scylla Cloud service.

i3
large
i3
xlarge
i3
2xlarge
i3
4xlarge
i3
8xlarge
i3
16xlarge
Fixed Prices
Scylla Cloud Licensing + Server Price (per month)
$168.94
$337.89
$675.77
$1,352.28
$2,704.55
$5,408.38
Estimate Variable Prices
Other Expenses: Back-up, network, etc. (estimated)** (per month)

Estimated costs based on the following storage and data transfer. Actual costs will vary.

  • Amount of data backed up on S3 and Glacier: 238 GB/day
  • Amount of network traffic within availability zone: 42 GB/day
  • Amount of network data transfer out of AWS to the internet: 21 GB/day
$36.15

Estimated costs based on the following storage and data transfer. Actual costs will vary.

  • Amount of data backed up on S3 and Glacier: 475 GB/day
  • Amount of network traffic within availability zone: 84 GB/day
  • Amount of network data transfer out of AWS to the internet: 42 GB/day
$72.30

Estimated costs based on the following storage and data transfer. Actual costs will vary.

  • Amount of data backed up on S3 and Glacier: 950 GB/day
  • Amount of network traffic within availability zone: 168 GB/day
  • Amount of network data transfer out of AWS to the internet: 84 GB/day
$144.60

Estimated costs based on the following storage and data transfer. Actual costs will vary.

  • Amount of data backed up on S3 and Glacier: 1900 GB/day
  • Amount of network traffic within availability zone: 336 GB/day
  • Amount of network data transfer out of AWS to the internet: 168 GB/day
$289.21

Estimated costs based on the following storage and data transfer. Actual costs will vary.

  • Amount of data backed up on S3 and Glacier: 3800 GB/day
  • Amount of network traffic within availability zone: 672 GB/day
  • Amount of network data transfer out of AWS to the internet: 336 GB/day
$578.42

Estimated costs based on the following storage and data transfer. Actual costs will vary.

  • Amount of data backed up on S3 and Glacier: 7600 GB/day
  • Amount of network traffic within availability zone: 1345 GB/day
  • Amount of network data transfer out of AWS to the internet: 672 GB/day
$1,156.84
Total Estimated Prices
Per Server per Month (Reserved)
$196.76
$393.41
$786.82
$1,574.82
$3,149.64
$6,298.55
Per Server per Year (Reserved)
$2,361.12
$4,720.92
$9,441.84
$18,897.84
$37,795.68
$75,582.60

On-Demand Hourly Prices

The following are based on AWS US-East-1 Region (N. Va). Prices are subject to change. You will be able to get a more detailed cost estimate for your region once you are signed up for the Scylla Cloud service.

i3
large
i3
xlarge
i3
2xlarge
i3
4xlarge
i3
8xlarge
i3
16xlarge
Fixed Prices
Scylla Cloud Licensing + Server Price (per month)
$0.327
$0.654
$1.309
$2.618
$5.236
$10.471
Estimate Variable Prices
Other Expenses: Back-up, network, etc. (estimated)** (per month)

Estimated costs based on the following storage and data transfer. Actual costs will vary.

  • Amount of data backed up on S3 and Glacier: 238 GB/day
  • Amount of network traffic within availability zone: 42 GB/day
  • Amount of network data transfer out of AWS to the internet: 21 GB/day
$0.0502

Estimated costs based on the following storage and data transfer. Actual costs will vary.

  • Amount of data backed up on S3 and Glacier: 475 GB/day
  • Amount of network traffic within availability zone: 84 GB/day
  • Amount of network data transfer out of AWS to the internet: 42 GB/day
$0.1004

Estimated costs based on the following storage and data transfer. Actual costs will vary.

  • Amount of data backed up on S3 and Glacier: 950 GB/day
  • Amount of network traffic within availability zone: 168 GB/day
  • Amount of network data transfer out of AWS to the internet: 84 GB/day
$0.2008

Estimated costs based on the following storage and data transfer. Actual costs will vary.

  • Amount of data backed up on S3 and Glacier: 1900 GB/day
  • Amount of network traffic within availability zone: 336 GB/day
  • Amount of network data transfer out of AWS to the internet: 168 GB/day
$0.4017

Estimated costs based on the following storage and data transfer. Actual costs will vary.

  • Amount of data backed up on S3 and Glacier: 3800 GB/day
  • Amount of network traffic within availability zone: 672 GB/day
  • Amount of network data transfer out of AWS to the internet: 336 GB/day
$0.8034

Estimated costs based on the following storage and data transfer. Actual costs will vary.

  • Amount of data backed up on S3 and Glacier: 7600 GB/day
  • Amount of network traffic within availability zone: 1345 GB/day
  • Amount of network data transfer out of AWS to the internet: 672 GB/day
$1.6067
Total Estimated Prices
Per Server per Month (Reserved)
$0.3798
$0.7596
$1.5192
$3.0385
$6.0770
$12.1539
Per Server per Year (Reserved)
$275.11
$550.22
$1,100.44
$2,200.87
$4,401.75
$8,803.49

Annual Reserved* Pricing (Upfront Billing)

The following are based on AWS US-East-1 Region (N. Va). Prices are subject to change. You will be able to get a more detailed cost estimate for your region once you are signed up for the Scylla Cloud service.

i3en
large
i3en
xlarge
i3en
2xlarge
i3en
3xlarge
i3en
6xlarge
i3en
12xlarge
i3en
24xlarge
Fixed Prices
Scylla Cloud Licensing + Server Price (per month)
$269.83
$539.75
$1,079.50
$1,619.25
$3,238.42
$6,476.83
$12,953.75
Estimate Variable Prices
Other Expenses: Back-up, network, etc. (estimated)** (per month)

Estimated costs based on the following storage and data transfer. Actual costs will vary.

  • Amount of data backed up on S3 and Glacier:626 GB/day
  • Amount of network traffic within availability zone:110 GB/day
  • Amount of network data transfer out of AWS to the internet:55 GB/day
$95.13

Estimated costs based on the following storage and data transfer. Actual costs will vary.

  • Amount of data backed up on S3 and Glacier:1252 GB/day
  • Amount of network traffic within availability zone:221 GB/day
  • Amount of network data transfer out of AWS to the internet:110 GB/day
$190.26

Estimated costs based on the following storage and data transfer. Actual costs will vary.

  • Amount of data backed up on S3 and Glacier: 2504 GB/day
  • Amount of network traffic within availability zone: 442 GB/day
  • Amount of network data transfer out of AWS to the internet:221 GB/day
$380.53

Estimated costs based on the following storage and data transfer. Actual costs will vary.

  • Amount of data backed up on S3 and Glacier: 3756 GB/day
  • Amount of network traffic within availability zone: 663 GB/day
  • Amount of network data transfer out of AWS to the internet: 331 GB/day
$570.79

Estimated costs based on the following storage and data transfer. Actual costs will vary.

  • Amount of data backed up on S3 and Glacier: 7511 GB/day
  • Amount of network traffic within availability zone: 1326 GB/day
  • Amount of network data transfer out of AWS to the internet: 663 GB/day
$1,141.58

Estimated costs based on the following storage and data transfer. Actual costs will vary.

  • Amount of data backed up on S3 and Glacier: 15023 GB/day
  • Amount of network traffic within availability zone: 2651 GB/day
  • Amount of network data transfer out of AWS to the internet: 1326 GB/day
$2,283.16

Estimated costs based on the following storage and data transfer. Actual costs will vary.

  • Amount of data backed up on S3 and Glacier: 30045 GB/day
  • Amount of network traffic within availability zone: 5302 GB/day
  • Amount of network data transfer out of AWS to the internet: 2651 GB/day
$4,566.31
Total Estimated Prices
Per Server per Month (Reserved)
$364.96
$730.01
$1,460.03
$2,190.04
$4,380.00
$8,759.99
$17,520.06
Per Server per Year (Reserved)
$4,379.54
$8,760.16
$17,520.31
$26,280.47
$52,559.98
$105,119.83
$210,240.74

Annual Reserved Pricing (Monthly Billing)***

The following are based on AWS US-East-1 Region (N. Va). Prices are subject to change. You will be able to get a more detailed cost estimate for your region once you are signed up for the Scylla Cloud service.

i3en
large
i3en
xlarge
i3en
2xlarge
i3en
3xlarge
i3en
6xlarge
i3en
12xlarge
i3en
24xlarge
Fixed Prices
Scylla Cloud Licensing + Server Price (per month)
$294.09
$588.17
$1,176.35
$1,764.52
$3,528.31
$7,056.62
$14,113.24
Estimate Variable Prices
Other Expenses: Back-up, network, etc. (estimated)** (per month)

Estimated costs based on the following storage and data transfer. Actual costs will vary.

  • Amount of data backed up on S3 and Glacier: 626 GB/day
  • Amount of network traffic within availability zone: 110 GB/day
  • Amount of network data transfer out of AWS to the internet: 55 GB/day
$95.13

Estimated costs based on the following storage and data transfer. Actual costs will vary.

  • Amount of data backed up on S3 and Glacier: 1252 GB/day
  • Amount of network traffic within availability zone: 221 GB/day
  • Amount of network data transfer out of AWS to the internet: 110 GB/day
$190.26

Estimated costs based on the following storage and data transfer. Actual costs will vary.

  • Amount of data backed up on S3 and Glacier: 2504 GB/day
  • Amount of network traffic within availability zone: 442 GB/day
  • Amount of network data transfer out of AWS to the internet: 221 GB/day
$380.53

Estimated costs based on the following storage and data transfer. Actual costs will vary.

  • Amount of data backed up on S3 and Glacier: 3756 GB/day
  • Amount of network traffic within availability zone: 663 GB/day
  • Amount of network data transfer out of AWS to the internet: 331 GB/day
$570.79

Estimated costs based on the following storage and data transfer. Actual costs will vary.

  • Amount of data backed up on S3 and Glacier: 7511 GB/day
  • Amount of network traffic within availability zone: 1326 GB/day
  • Amount of network data transfer out of AWS to the internet: 663GB/day
$1,141.58

Estimated costs based on the following storage and data transfer. Actual costs will vary.

  • Amount of data backed up on S3 and Glacier: 15023 GB/day
  • Amount of network traffic within availability zone: 2651 GB/day
  • Amount of network data transfer out of AWS to the internet: 1326 GB/day
$2,283.16

Estimated costs based on the following storage and data transfer. Actual costs will vary.

  • Amount of data backed up on S3 and Glacier: 30045 GB/day
  • Amount of network traffic within availability zone: 5302 GB/day
  • Amount of network data transfer out of AWS to the internet: 2651 GB/day
$4,566.31
Total Estimated Prices
Per Server per Month (Reserved)
$389.22
$778.43
$1,556.88
$2,335.31
$4,669.89
$9,339.78
$18,679.55
Per Server per Year (Reserved)
$4,670.66
$9,341.20
$18,682.51
$28,023.71
$56,038.66
$112,077.31
$224,154.62

On-Demand Hourly Prices

The following are based on AWS US-East-1 Region (N. Va). Prices are subject to change. You will be able to get a more detailed cost estimate for your region once you are signed up for the Scylla Cloud service.

i3en
large
i3en
xlarge
i3en
2xlarge
i3en
3xlarge
i3en
6xlarge
i3en
12xlarge
i3en
24xlarge
Fixed Prices
Scylla Cloud Licensing + Server Price (per month)
$0.592
$1.185
$2.370
$3.555
$7.110
$14.219
$28.438
Estimate Variable Prices
Other Expenses: Back-up, network, etc. (estimated)** (per month)

Estimated costs based on the following storage and data transfer. Actual costs will vary.

  • Amount of data backed up on S3 and Glacier: 626 GB/day
  • Amount of network traffic within availability zone: 110 GB/day
  • Amount of network data transfer out of AWS to the internet: 55 GB/day
$0.1303

Estimated costs based on the following storage and data transfer. Actual costs will vary.

  • Amount of data backed up on S3 and Glacier: 1252 GB/day
  • Amount of network traffic within availability zone: 221 GB/day
  • Amount of network data transfer out of AWS to the internet: 110 GB/day
$0.2606

Estimated costs based on the following storage and data transfer. Actual costs will vary.

  • Amount of data backed up on S3 and Glacier: 2504 GB/day
  • Amount of network traffic within availability zone: 442 GB/day
  • Amount of network data transfer out of AWS to the internet: 221 GB/day
$0.5213

Estimated costs based on the following storage and data transfer. Actual costs will vary.

  • Amount of data backed up on S3 and Glacier: 3756 GB/day
  • Amount of network traffic within availability zone: 663 GB/day
  • Amount of network data transfer out of AWS to the internet: 331 GB/day
$0.7819

Estimated costs based on the following storage and data transfer. Actual costs will vary.

  • Amount of data backed up on S3 and Glacier: 7511 GB/day
  • Amount of network traffic within availability zone: 1326 GB/day
  • Amount of network data transfer out of AWS to the internet: 663 GB/day
$1.5638

Estimated costs based on the following storage and data transfer. Actual costs will vary.

  • Amount of data backed up on S3 and Glacier: 15023 GB/day
  • Amount of network traffic within availability zone: 2651 GB/day
  • Amount of network data transfer out of AWS to the internet: 1326 GB/day
$3.1276

Estimated costs based on the following storage and data transfer. Actual costs will vary.

  • Amount of data backed up on S3 and Glacier: 30045 GB/day
  • Amount of network traffic within availability zone: 5302 GB/day
  • Amount of network data transfer out of AWS to the internet: 2651 GB/day
$6.2552
Total Estimated Prices
Per Server per Month (Reserved)
$0.6988
$1.3975
$2.7952
$4.1927
$8.3854
$16.7708
$33.5416
Per Server per Year (Reserved)
$510.14
$1,020.20
$2,040.47
$3,060.67
$6,121.35
$12,242.69
$24,485.38
Scylla Cloud Mascot

Get Started with Scylla Cloud

Signing up for our database-as-a-service is quick and easy.

Frequently Asked Questions

GENERAL

How does Scylla Cloud compare with other DBaaS offerings?

Since it requires far fewer machines to achieve high throughput, Scylla Cloud’s price performance will set a new bar for the industry. It’s consistent, low single-digit p99 latencies also set it apart. And Scylla Cloud will give teams the flexibility to use whatever environment they require, as there is no vendor lock-in.

What region will my servers be set up in?

You get to choose the region, based on your location.

Where is Scylla Cloud service available?

Scylla Cloud is available worldwide.

What type of server should I choose for my workload?

The larger the server, the more performance you can expect and the greater amount of data you can store. The Scylla architecture allows you to first scale up to a larger instance (reducing the chance of noisy neighbors) before scaling out to use more servers.

What kind of monitoring do I get?

Scylla Cloud is fully managed and includes patching, versioning, backup, scaling, security and restoring of data by user request. There are a few actions like back/scale that are done manually by Scylla at the moment, but from the user perspective it’s all fully managed. We handle your daily backups and scaling is done per request. We constantly monitor the cluster and will let you know when a scale-out operation is recommended.

Will I be able to use Scylla Monitoring for my Cloud clusters?

Yes, you will get a simplified monitoring dashboard as part of your Scylla Cloud implementation. In addition, ScyllaDB engineers will have access to the full monitoring stack for each cluster in order to closely monitor the performance of the cluster.

When will Scylla Cloud be available on Microsoft Azure and/or Google Cloud Platform?

We are interested in understanding your requirements with regard to various cloud providers. If you require another cloud provider, please contact [email protected].

Who monitors and maintains the servers and storage that I am using in the cloud?

Engineers from ScyllaDB actively monitor the systems to ensure maximum performance.

TECH

What is the Scylla Cloud backup policy?

Scylla will back up your database that resides in Scylla Cloud on a daily basis and will retain five copies of the backup. The backups will be retained for 1 day, 2 days, 3 days, 1 week and 2 weeks.

What type of server should I choose for my workload?

The larger the server, the more performance you can expect and the greater amount of data you can store. The Scylla architecture allows you to first scale up to a larger instance (reducing the chance of noisy neighbors) before scaling out to use more servers.

Is Scylla Cloud compatible with Scylla Enterprise and Scylla Open Source?

Yes. Scylla Cloud is powered by Scylla Enterprise. All applications written for Scylla Enterprise will work with Scylla Cloud.

What version of Scylla runs in Scylla Cloud? Open Source or Enterprise?

Scylla Cloud uses the latest version of Scylla Enterprise. We automatically upgrade your servers to the latest maintenance release of Scylla Enterprise.

When and how do you perform upgrades? Will you notify me beforehand?

Scylla will notify you before we upgrade the nodes that are part of your Scylla Cloud cluster.  You may request a delay of just a few days before Scylla performs the upgrade. It is in everyone’s best interest for you to be running the latest version of Scylla Enterprise on the clusters you are using.

How will upgrades impact my performance?

Upgrades of Scylla Enterprise to your Scylla Cloud cluster will not affect performance. We perform a rolling upgrade, so the cluster is always available.

Do you provision dynamically based on my increased workloads?

Not at this time. If you need additional capacity, please contact [email protected] and we will work with you to migrate to larger capacity instances. We will notify you when you are reaching the maximum performance or storage limit of your cluster.

Can I use SSH to access the cluster?

No, you must use the Cassandra Query Language (CQL) protocol to access the data in your Scylla cluster. CQL doesn’t access the cluster servers at the operating system level; it is a language used to make queries to your data in the database. As a managed service, we do not provide system or shell access to users.

How do I migrate my data into Scylla Cloud? Is there a way to do a bulk insert? Will there be any downtime?

More information is available at: https://docs.scylladb.com/operating-scylla/procedures/cassandra_to_scylla_migration_process/

We recommend you use an intermediate system to extract the data from an existing Cassandra implementation and then move it to your Scylla Cloud cluster. The ScyllaDB support team can help you to set up this migration. No downtime is needed to migrate the data.

Do you provide consulting services if I need additional help?

Yes, ScyllaDB can provide consulting services. Please contact [email protected] for more information.

What are the various amounts of storage we can have per node?

Scylla Cloud can be deployed on a variety of node sizes. The specifics are available after you have logged into your account. The instances range from 486 GB to 15.2 TB SSD storage per node.

BILLING

Can I change from using a credit card to pay for my Scylla Cloud usage to receiving an invoice?

Yes you can. Please contact us at [email protected]

If I switch to a yearly contract, how are unused funds from my previous invoice applied?

Scylla will apply any unused amounts to your account and reduce the amount once you convert to a yearly contract.

If I fail to pay promptly, or if there is a billing problem, what risk is there to my data? Will it all be deleted?

Before deleting any cluster, we will make an effort to contact you via the email and phone number you supplied us when you registered. In any case, we will save the last backup of your cluster for up to 30 days.

What costs are included in what I am paying?

Your payment includes both the fixed costs and variable costs that are calculated based on the amount of data that is being stored.

How do you set the price I pay for Scylla Cloud?

We set the price based on the number and size of the instances as well as your unique data footprint. We are substantially less expensive than AWS DynamoDB.

How often do you change your pricing? How long are my current prices good for?

We do not expect to change our pricing unless AWS changes the pricing for the hardware, backup or network traffic.

I have other pricing questions, whom should I contact?

Please email us at [email protected]

I deleted my cluster before the end of the month. What part of the monthly price will I pay?

If you paid on the per-hour basis, then you will be charged for only those hours since the cluster was provisioned.

When does the monthly billing cycle start and end?

The billing starts when you sign up and provision your first cluster and ends at the end of the current month. Thereafter, the billing will be on a calendar month basis.

I added a node mid-month, when do I start paying for it?

You start paying as soon as you add the node.

How will I be billed for usage?

You may acquire Scylla Cloud instances by using a credit card (initially US only) or choose to be invoiced.

I have a billing problem that I can’t solve online. How can I contact you?

You can either open a support ticket from the website by clicking the “Support” on the left navigation menu, or you can also send an email to [email protected].

You asked for a credit card, but my monthly costs will exceed my credit limit. What do I do?

You are welcome to contact support ([email protected]) and we will provide you with other payment options.

I want an invoice for my use of the Scylla Cloud. If I don’t know how much the total amount will be for the month, how much will Scylla issue the invoice for?

Scylla will send you an invoice for the fixed costs for your cluster in order to cover the variable costs (networking and backup). If your fixed + variable costs exceed the amount of the invoice, then an additional invoice will be sent at the agreed upon time.

TERMS OF USE

PRIVACY

Can you explain what the EU General Data Protection Regulation (“GDPR”) is?

The GDPR is a data protection and privacy law that applies to companies doing business in the European Union (EU) and the European Economic Area (EEA). The GDPR sets a single data protection law across all members of the EU and EEA. The GDPR regulates what businesses can do with personal and personal sensitive data — and how that personal data can be collected, processed, used and stored (including applicable retention policies, i.e., for how long the personal data can be stored). Fines may be levied for non-compliance. More information is available at https://eugdpr.org/.

Why does ScyllaDB need to be aware of GDPR?

All organizations that do business in the EU and EEA must adhere to the provisions of the GDPR. Any company that might process personal data of EU and EEA data subjects must comply with the GDPR.

ScyllaDB acts as a processor and in some cases a controller, thus, ScyllaDB implemented applicable GDPR policies within the company.

ScyllaDB continuously monitors the GDPR for changes and implements those changes as needed.

How does the GDPR affect me as a user or developer?

For organizations that use the ScyllaDB database as part of their offering to their customers, the customer should work with their software vendor to make sure that the provisions relating to the privacy of personal information are adhered to. ScyllaDB software gives developers the tools to manage individual user data in compliance with the GDPR as part of the API provided.

What is ScyllaDB’s stance on GDPR?

ScyllaDB fully endorses the GDPR as a means to protect individuals data. ScyllaDB works with its developers and customers to apply the strictest security standards for the installation and running of ScyllaDB servers.

Does ScyllaDB have a Data Processing Agreement (DPA)?

The ScyllaDB API gives developers the tools to insert, modify and delete any data that is stored in the database. It is up to the developer of applications that use the ScyllaDB database to remove personal data when their customers request the data to be removed. ScyllaDB has no ability to remove data that is stored in an application’s database.

Our full DPA is available as a link in the Scylla Cloud Terms of Service document that is available to customers who sign up for Scylla Cloud. This includes any protections that satisfy the GDPR requirements that a data controller has with respect to data processors.

A full and more detailed DPA can be viewed at www.scylladb.com/data-processing-agreement/

Does ScyllaDB move my data out of the EU or EEA without my knowledge?

ScyllaDB does not, but please check with your application vendor. With Scylla Cloud, backups remain in the same AWS region as the servers. If a customer is running Scylla on their own servers, whether within their data center, at a third-party data center, at a colocation facility, or in a private or public cloud, the application vendor will have control over where the servers are located and any backup policies. You should speak to your application vendor to understand their data movement policies.

Does ScyllaDB move my data within the EU or EEA between countries?

No, unless your application vendor has specified to do so. Scylla does not move your data between the countries in the EU or EEA  unless the customer has set up different locations for their servers. You should talk to your application vendor if you have concerns about this. Scylla Cloud keeps data within a region by default.

Whom should I contact if I have questions about GDPR compliance and the DPA at ScyllaDB?

Please contact [email protected] with any questions.

Scylla Cloud Mascot

Have a question we didn’t cover?

No problem! We’d be happy to answer any question.