Since it requires far fewer machines to achieve high throughput, Scylla Cloud’s price performance will set a new bar for the industry. It’s consistent, low single-digit p99 latencies also set it apart. And Scylla Cloud will give teams the flexibility to use whatever environment they require, as there is no vendor lock-in.

You get to choose the region, based on your location.

Scylla Cloud is available worldwide.

The larger the server, the more performance you can expect and the greater amount of data you can store. The Scylla architecture allows you to first scale up to a larger instance (reducing the chance of noisy neighbors) before scaling out to use more servers.

Scylla Cloud is fully managed and includes patching, versioning, backup, scaling, security and restoring of data by user request. There are a few actions like back/scale that are done manually by Scylla at the moment, but from the user perspective it’s all fully managed. We handle your daily backups and scaling is done per request. We constantly monitor the cluster and will let you know when a scale-out operation is recommended.

Yes, you will get a simplified monitoring dashboard as part of your Scylla Cloud implementation. In addition, ScyllaDB engineers will have access to the full monitoring stack for each cluster in order to closely monitor the performance of the cluster.

We are interested in understanding your requirements with regard to various cloud providers. If you require another cloud provider, please contact [email protected].

Yes, ScyllaDB supports Scylla Cloud users. You can read the Terms of Service at: https://www.scylladb.com/cloud-terms-of-service/

Engineers from ScyllaDB actively monitor the systems to ensure maximum performance.

Scylla will back up your database that resides in Scylla Cloud on a daily basis and will retain five copies of the backup. The backups will be retained for 1 day, 2 days, 3 days, 1 week and 2 weeks.

The larger the server, the more performance you can expect and the greater amount of data you can store. The Scylla architecture allows you to first scale up to a larger instance (reducing the chance of noisy neighbors) before scaling out to use more servers.

Yes. Scylla Cloud is powered by Scylla Enterprise. All applications written for Scylla Enterprise will work with Scylla Cloud.

Scylla Cloud uses the latest version of Scylla Enterprise. We automatically upgrade your servers to the latest maintenance release of Scylla Enterprise.

Scylla will notify you before we upgrade the nodes that are part of your Scylla Cloud cluster.  You may request a delay of just a few days before Scylla performs the upgrade. It is in everyone’s best interest for you to be running the latest version of Scylla Enterprise on the clusters you are using.

Upgrades of Scylla Enterprise to your Scylla Cloud cluster will not affect performance. We perform a rolling upgrade, so the cluster is always available.

Not at this time. If you need additional capacity, please contact [email protected] and we will work with you to migrate to larger capacity instances. We will notify you when you are reaching the maximum performance or storage limit of your cluster.

No, you must use the Cassandra Query Language (CQL) protocol to access the data in your Scylla cluster. CQL doesn’t access the cluster servers at the operating system level; it is a language used to make queries to your data in the database. As a managed service, we do not provide system or shell access to users.

There are many resources available to learn more about the Scylla NoSQL database.

• Learn about Scylla through an interactive example https://docs.scylladb.com/using-scylla/learn/
• Read about Scylla’s architecture  https://docs.scylladb.com/architecture/
• Enroll in a Scylla University class:  https://university.scylladb.com/

More information is available at: https://docs.scylladb.com/operating-scylla/procedures/cassandra_to_scylla_migration_process/

We recommend you use an intermediate system to extract the data from an existing Cassandra implementation and then move it to your Scylla Cloud cluster. The ScyllaDB support team can help you to set up this migration. No downtime is needed to migrate the data.

Yes, ScyllaDB can provide consulting services. Please contact [email protected] for more information.

Scylla Cloud can be deployed on a variety of node sizes. The specifics are available after you have logged into your account. The instances range from 486 GB to 15.2 TB SSD storage per node.

Yes you can. Please contact us at [email protected]

Scylla will apply any unused amounts to your account and reduce the amount once you convert to a yearly contract.

Before deleting any cluster, we will make an effort to contact you via the email and phone number you supplied us when you registered. In any case, we will save the last backup of your cluster for up to 30 days.

Your payment includes both the fixed costs and variable costs that are calculated based on the amount of data that is being stored.

We set the price based on the number and size of the instances as well as your unique data footprint. We are substantially less expensive than AWS DynamoDB.

We do not expect to change our pricing unless AWS changes the pricing for the hardware, backup or network traffic.

Yes, there is a discount for contracting with ScyllaDB for a 1-year term. See our pricing pages at:  https://www.scylladb.com/product/scylla-cloud/#pricing

Please email us at [email protected]

Yes, see our Service Level Agreement document.

If you paid on the per-hour basis, then you will be charged for only those hours since the cluster was provisioned.

The billing starts when you sign up and provision your first cluster and ends at the end of the current month. Thereafter, the billing will be on a calendar month basis.

You start paying as soon as you add the node.

You may acquire Scylla Cloud instances by using a credit card (initially US only) or choose to be invoiced.

You can either open a support ticket from the website by clicking the “Support” on the left navigation menu, or you can also send an email to [email protected].

You are welcome to contact support ([email protected]) and we will provide you with other payment options.

Scylla will send you an invoice for the fixed costs for your cluster in order to cover the variable costs (networking and backup). If your fixed + variable costs exceed the amount of the invoice, then an additional invoice will be sent at the agreed upon time.

• Scylla Cloud Terms of Service
• Scylla Cloud Service Level Agreement
• Scylla Cloud Fair Use Policy

Our Terms of Service are located here: https://www.scylladb.com/scylladb-dbaas-terms-of-service/

See our Service Level Agreement document.

Our privacy policy is located here: https://www.scylladb.com/privacy/

The GDPR is a data protection and privacy law that applies to companies doing business in the European Union (EU) and the European Economic Area (EEA). The GDPR sets a single data protection law across all members of the EU and EEA. The GDPR regulates what businesses can do with personal and personal sensitive data — and how that personal data can be collected, processed, used and stored (including applicable retention policies, i.e., for how long the personal data can be stored). Fines may be levied for non-compliance. More information is available at https://eugdpr.org/.

All organizations that do business in the EU and EEA must adhere to the provisions of the GDPR. Any company that might process personal data of EU and EEA data subjects must comply with the GDPR.

ScyllaDB acts as a processor and in some cases a controller, thus, ScyllaDB implemented applicable GDPR policies within the company.

ScyllaDB continuously monitors the GDPR for changes and implements those changes as needed.

For organizations that use the ScyllaDB database as part of their offering to their customers, the customer should work with their software vendor to make sure that the provisions relating to the privacy of personal information are adhered to. ScyllaDB software gives developers the tools to manage individual user data in compliance with the GDPR as part of the API provided.

ScyllaDB fully endorses the GDPR as a means to protect individuals data. ScyllaDB works with its developers and customers to apply the strictest security standards for the installation and running of ScyllaDB servers.

The ScyllaDB API gives developers the tools to insert, modify and delete any data that is stored in the database. It is up to the developer of applications that use the ScyllaDB database to remove personal data when their customers request the data to be removed. ScyllaDB has no ability to remove data that is stored in an application’s database.

Our full DPA is available as a link in the Scylla Cloud Terms of Service document that is available to customers who sign up for Scylla Cloud. This includes any protections that satisfy the GDPR requirements that a data controller has with respect to data processors.

A full and more detailed DPA can be viewed at www.scylladb.com/data-processing-agreement/

ScyllaDB does not, but please check with your application vendor. With Scylla Cloud, backups remain in the same AWS region as the servers. If a customer is running Scylla on their own servers, whether within their data center, at a third-party data center, at a colocation facility, or in a private or public cloud, the application vendor will have control over where the servers are located and any backup policies. You should speak to your application vendor to understand their data movement policies.

No, unless your application vendor has specified to do so. Scylla does not move your data between the countries in the EU or EEA  unless the customer has set up different locations for their servers. You should talk to your application vendor if you have concerns about this. Scylla Cloud keeps data within a region by default.

Please contact [email protected] with any questions.

• DPA
• Security Blog Post