Privacy Policy

Version 1.6, May 2018

This Privacy Policy applies to all the products, services, websites and apps offered by ScyllaDB, Inc. (US), and, if you reside outside of the United States, ScyllaDB, Ltd. (Israel).

Website Visitors

Like most website operators, ScyllaDB collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. From time to time, ScyllaDB may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its websites. ScyllaDB also collects potentially personally-identifying information like Internet Protocol (IP) addresses. ScyllaDB does not disclose such information, other than under the same circumstances that it uses and discloses personally-identifying information, as described below.

Gathering of Personally-Identifying Information

Certain visitors to ScyllaDB’s websites (including,, and interact with ScyllaDB in ways that can result in ScyllaDB gathering personally-identifying information. The amount and type of information that ScyllaDB gathers depends on the nature of the interaction. ScyllaDB does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Gathering of Scylla host information

The Scylla software reports certain information to us by default, including but not limited to the version of Scylla installed on a node. By installing Scylla software in its default configuration you agree to data collection. You may at any time disable this data collection by reconfiguring Scylla using instructions here.

Aggregated Statistics

ScyllaDB may collect statistics about the behavior of visitors to its websites. For instance, ScyllaDB may reveal how many downloads a particular version got, or say which platforms are most popular. However, ScyllaDB does not disclose personally-identifying information other than as described below.

Protection of Certain Personally-Identifying Information

ScyllaDB discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors, and affiliated organizations that (i) need to know that information in order to process it on ScyllaDB’s behalf or to provide services available at ScyllaDB’s websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using ScyllaDB’s websites, you consent to the transfer of such information to them. Other than to its employees, contractors, and affiliated organizations, as described above, ScyllaDB discloses potentially personally-identifying and personally-identifying information only when required to do so by law, or when ScyllaDB believes in good faith that disclosure is reasonably necessary to protect the property or rights of ScyllaDB, third parties, or the public at large. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. ScyllaDB takes all measures reasonably necessary to protect against the unauthorized access, use, alteration, or destruction of potentially personally-identifying and personally-identifying information.

Information We Collect

  • Contact information (for example, an email address)
    You might provide us with your contact information, whether through use of our services, a form on our website, meeting with us at an event, an interaction with our sales or customer support team, or a response to one of our surveys.
  • Usage information
    We collect usage information about you whenever you interact with our websites and services. This includes which web pages you visit, what you click on, when you perform those actions, and so on.
  • Device and browser data
    We collect information from the device and application you use to access our services. Device data mainly means your IP address, operating system version, device type, system and performance information, and browser type.
  • Information from page tags
    We use third-party tracking services that employ cookies and page tags to collect data about visitors to our websites. This data includes usage and user statistics. Emails sent by ScyllaDB include page tags that collect information about who opened those emails and clicked on links in them.
  • Referral information
    If you arrive at a ScyllaDB website from an external source (such as a link on another website or in an email), we record information about the source that referred you to us.
  • Information from third parties and integration partners
    We collect your personal information or data from third parties if you give permission to those third parties to share your information with us or where you have made that information publicly available online.


A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. ScyllaDB uses cookies to help ScyllaDB identify and track visitors, their usage of the ScyllaDB website, and their website access preferences. Cookies also enable us to recognize repeat users so we can improve the visitor’s experience on our website. ScyllaDB visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using ScyllaDB’s websites. Certain features of ScyllaDB’s websites may not function properly without cookies.

To learn how to manage your cookies, please visit your web browser’s help center. Here’s a direct link to this information for some of the browsers we support:

Privacy Policy Changes

ScyllaDB may change its Privacy Policy from time to time, and at ScyllaDB’s sole discretion. ScyllaDB encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of ScyllaDB sites after any change in this Privacy Policy will constitute your acceptance of such change.

Third-Party Services

ScyllaDB uses several third-party services to provide functionality for its web sites. Third-party services may collect personally-identifiable information. Privacy policies for these services are available from each service.

Data Retention

We will store your usage data until such time when you withdraw your consent for us to do so. All other data as specified above will be retained for as long as is necessary for the purpose(s) for which we originally collected it. We may also retain information as required by law.

Your right to opt out

You can opt out of some Google data collection by visiting the Google Personal info & privacy page. You can check your browser privacy settings at Panopticlick.

Your Rights Under GDPR

European Union users have certain legal rights to obtain information about whether we hold personal information about them, to access personal information we hold about them, and to obtain its correction, update, amendment or deletion in appropriate circumstances. Some of these rights may be subject to some exceptions or limitations. We will respond to your request to exercise these rights within a reasonable time (and in all cases within 30 days of receiving a request).

Rights which you are entitled to are:

  • Data access rights
  • Right to restrict processing
  • Right of rectification
  • Right to erasure (right to be forgotten)
  • Right to object to processing
  • Right to withdraw consent; and
  • Data portability rights

Exercising Your Rights
Our Contact Information for Privacy Inquiries
Scylla DB, Inc.
1900 Embarcadero Rd
Palo Alto, CA 94303

Creative Commons license

This privacy policy is based on the privacy policy and is available under a Creative Commons license: