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ScyllaDB Support

Safeguard your SLAs with ScyllaDB NoSQL Support.

Open Source Support
Open Source Support Enterprise Support

Open Source Support

The ScyllaDB Open Source Community is continually growing and highly active.  As questions or support needs arise, connect with fellow users on Slack, join mailing lists, leverage our extensive documentation, and learn for free at ScyllaDB University.

Slack

ScyllaDB-User: Join our Slack Channel and gain assistance from ScyllaDB Open Source Community

Development and User Mailing Lists

scylladb-dev: bring questions and join conversations about the development of ScyllaDB

scylladb-users: bring questions and join conversations about using ScyllaDB and developing client applications

Documentation

Leverage rich ScyllaDB Documentation and ScyllaDB Blog content for answers to your technical questions and best practices to optimize your NoSQL environment

ScyllaDB University

Take our free NoSQL courses and join the 1000s of students of ScyllaDB University

Enterprise Support

ScyllaDB Enterprise subscriptions include a ScyllaDB Enterprise software license, tested and certified binaries, software updates and hot fixes.

Are you a ScyllaDB customer?

Please go to the Customer Portal for technical support!

ScyllaDB is highly committed to your success and provides technical support directly from ScyllaDB Professional Services engineers through support ticketing (via the web, email or Slack) and a designated Slack channel for non-SLA issues. To best meet your SLA requirements and needs for expert assistance, choose among three ScyllaDB Support Care packages:

STANDARD CARE

PRO CARE

PREMIUM CARE

P1 incident (critical priority) response STANDARD CARE 2 hours (24x7) PRO CARE 1 hours (24x7) PREMIUM CARE 15 min (24x7)
P2 incident (high priority) response STANDARD CARE 4 hours (24x7) PRO CARE 2 hours (24x7) PREMIUM CARE 1 hour (24x7)
P3 incident (normal priority) response STANDARD CARE 1 business day PRO CARE 8 business hours PREMIUM CARE 4 business hours
P4 incident (low priority) response STANDARD CARE 2 business days PRO CARE 1 business day PREMIUM CARE 8 business hours
Use case analysis STANDARD CARE
PRO CARE
15 min (24x7)
Root cause analysis for P1 issues STANDARD CARE
PRO CARE
15 min (24x7)
Cluster configuration STANDARD CARE
PRO CARE
15 min (24x7)
Best practices STANDARD CARE
PRO CARE
15 min (24x7)
Regular cluster analysis & recommendations STANDARD CARE PRO CARE
15 min (24x7)
New release upgrade action plan STANDARD CARE PRO CARE
15 min (24x7)
New release upgrade action planDevOps and developer training STANDARD CARE PRO CARE
15 min (24x7)
Annual full system health check STANDARD CARE PRO CARE
15 min (24x7)
Technical Account Manager (TAM)* STANDARD CARE PRO CARE 15 min (24x7)
Site Reliability Engineer (SRE)* STANDARD CARE PRO CARE 15 min (24x7)

*Customers with Premium Care choose between an assigned Technical Account Manager (TAM) or Site Reliability Engineer (SRE). TAMs serve a strategic role to equip for growth and maximize performance at scale, as well as provide sizing, testing, and validation for new database workloads. SRE’s serve a tactical role to include monitoring and managing clusters, incident resolution ownership, and preventative maintenance.

To help ScyllaDB Enterprise customers fully leverage their monstrously fast + scalable NoSQL database and optimize application performance, we offer additional Professional Services and Training.

ScyllaDB Professional Services

  • Guidance on deploying and running ScyllaDB in production
  • Help in sizing and deployment plans
  • Suggestions on choosing the best hardware and operating system combination for your needs
  • Assistance in data modeling and query planning

ScyllaDB Training

  • Designed for Enterprise Database Administrators, System Engineers, Developers, and Architects.
  • Learn an overview of NoSQL and gain in-depth knowledge of ScyllaDB
  • Participants will learn the ScyllaDB Architecture and important concepts such as installation, monitoring, and the advantages of using ScyllaDB.
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ScyllaDB University

Get started on the path to ScyllaDB expertise

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ScyllaDB Cloud

It’s easy to get started with our NoSQL DBaaS