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Scylla Enterprise subscriptions include a Scylla Enterprise license, tested and certified binaries, software updates, hot fixes, and technical support.
Access support through the Customer Portal
Scylla Enterprise Support guarantees that you will have access to the engineers who develop Scylla through support ticketing (via the web, email or Slack) and a designated Slack channel for non-SLA issues.
Response within 2 local business hours
Response within 4 hours
Response within 1 business day
Response within 3 local business days
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