Get started on your path to becoming a ScyllaDB NoSQL database expert.
Take a CourseThe ScyllaDB Open Source Community is continually growing and highly active. As questions or support needs arise, connect with fellow users on Slack, join mailing lists, leverage our extensive documentation, and learn for free at ScyllaDB University.
Leverage rich ScyllaDB Documentation and ScyllaDB Blog content for answers to your technical questions and best practices to optimize your NoSQL environment
ScyllaDB Enterprise subscriptions include a ScyllaDB Enterprise software license, tested and certified binaries, software updates and hot fixes.
ScyllaDB is highly committed to your success and provides technical support directly from ScyllaDB Professional Services engineers through support ticketing (via the web, email or Slack) and a designated Slack channel for non-SLA issues. To best meet your SLA requirements and needs for expert assistance, choose among three ScyllaDB Support Care packages:
| P1 incident (critical priority) response | STANDARD CARE 2 hours (24x7) | PRO CARE 1 hours (24x7) | PREMIUM CARE 15 min (24x7) | Premium Plus Care 15 min (24x7) |
| P2 incident (high priority) response | STANDARD CARE 4 hours (24x7) | PRO CARE 2 hours (24x7) | PREMIUM CARE 1 hour (24x7) | PREMIUM PLUS CARE 1 hour (24x7) |
| P3 incident (normal priority) response | STANDARD CARE 1 business day | PRO CARE 8 business hours | PREMIUM CARE 4 business hours | PREMIUM PLUS CARE 4 business hours |
| P4 incident (low priority) response | STANDARD CARE 2 business days | PRO CARE 1 business day | PREMIUM CARE 8 business hours | PREMIUM PLUS CARE 8 business hours |
| Use case analysis |
STANDARD CARE
|
PRO CARE
|
15 min (24x7)
|
15 min (24x7)
|
| Root cause analysis for P1 issues |
STANDARD CARE
|
PRO CARE
|
15 min (24x7)
|
15 min (24x7)
|
| Cluster configuration |
STANDARD CARE
|
PRO CARE
|
15 min (24x7)
|
15 min (24x7)
|
| Best practices |
STANDARD CARE
|
PRO CARE
|
15 min (24x7)
|
15 min (24x7)
|
| Regular cluster analysis & recommendations |
STANDARD CARE
|
PRO CARE
|
15 min (24x7)
|
15 min (24x7)
|
| New release upgrade action plan |
STANDARD CARE
|
PRO CARE
|
15 min (24x7)
|
15 min (24x7)
|
| DevOps & developer training |
STANDARD CARE
|
PRO CARE
|
15 min (24x7)
|
15 min (24x7)
|
| Annual full system health check |
STANDARD CARE
|
PRO CARE
|
15 min (24x7)
|
15 min (24x7)
|
| Technical Account Manager (TAM)* |
STANDARD CARE
|
PRO CARE
|
|
15 min (24x7)
|
| Site Reliability Engineer (SRE)* |
STANDARD CARE
|
PRO CARE
|
15 min (24x7)
|
15 min (24x7)
|
*Customers with Premium Plus Care choose between an assigned Technical Account Manager (TAM) or Site Reliability Engineer (SRE). TAMs serve a strategic role to equip for growth and maximize performance at scale, as well as provide sizing, testing, and validation for new database workloads. SREs serve a tactical role to include monitoring and managing clusters, incident resolution ownership, and preventative maintenance.
2023 ©ScyllaDB | ScyllaDB, and ScyllaDB Cloud, are registered trademarks of ScyllaDB, Inc.
Apache® and Apache Cassandra® are either registered trademarks or trademarks of the Apache Software Foundation in the United States and/or other countries. Amazon DynamoDB® and Dynamo Accelerator® are trademarks of Amazon.com, Inc. No endorsements by The Apache Software Foundation or Amazon.com, Inc. are implied by the use of these marks.
