ScyllaDB is committed to providing the best support possible.


Community Support

Developer and user mailing lists


  • ScyllaDB-User: Join our Slack channel and feel free to ask quick questions there



Scylla Enterprise Support

24×7 Mission Critical Support

Scylla Enterprise subscriptions include a Scylla Enterprise license, tested and certified binaries, software updates, hot fixes, technical support, and best practices. Scylla Enterprise Support guarantees that you will have access to the engineers who develop Scylla.

  • 2 hour response time for mission-critical, P1 issues
  • 4 hour response time for P2 Issues
  • 1 business day response time for P3 Issues
  • 1 support contact per 500 cores
  • Web support
  • Phone support
  • Emergency hot fixes for critical issues

Scylla Open Source

Scylla Enterprise

Clustering/resilienceOpen SourceEnterprise
Apache Cassandra compatibilityOpen SourceEnterprise
Production Scylla ReleaseOpen SourceEnterprise
Mission Critical SupportOpen SourceEnterprise
Bug EscalationOpen SourceEnterprise
Hot FixesOpen SourceEnterprise
Long Term SupportOpen SourceEnterprise
Customer Success ProgramOpen SourceEnterprise
Professional ServicesOpen SourceEnterprise
Scylla Administration ServerOpen SourceEnterprise
Enterprise-Level SecurityOpen SourceEnterprise
License TypeOpen SourceAGPL v. 3.0EnterpriseScyllaDB Proprietary

Contact us for Enterprise Support pricing

Professional Services

ScyllaDB offers professional services to assist you in your business goals. Our highly trained staff can help scope your Scylla project and provide software and hardware recommendations to limit the time you spend on setup, thereby enabling you to focus more time on planning your application architecture, data modeling, etc. If needed, we can assist you during your proof-of-concept and provide recommendations on migration, data modeling, application development, and other aspects of your project. Contact us to learn more about our Professional Services.

Evaluation Support

Please contact us if you would like to set up an evaluation. We can help you plan an evaluation and provide you with an evaluation support contact.

Apache®, Apache Cassandra®, are either registered trademarks or trademarks of the Apache Software Foundation in the United States and/or other countries. No endorsement by The Apache Software Foundation is implied by the use of these marks.