ScyllaDB Support

Safeguard your SLAs. ScyllaDB offers 24x7 support for both self managed ScyllaDB Enterprise and fully managed ScyllaDB Cloud.

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ScyllaDB Cloud Support​

Let us manage ScyllaDB (database-as-a-service)

Every ScyllaDB Cloud subscription includes support, backed by certified database support engineers and direct access to the team that builds ScyllaDB. Choose the tier that matches your business requirements.

 

Standard

Industry-leading performance

  • 2 Hour 8x5 P1 Support response
  • Fully managed on AWS & GCP
  • High-throughput low-latency Vector Search
  • X Cloud Auto-scaling storage & compute
  • SOC2, ISO certifications
  • 99.99% uptime SLA
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Professional

Enterprise-grade scalability & support

All Standard features, plus:
  • 1 Hour 24x7 P1 Support response
  • Bring Your Own Account
  • Multi region active-active HA/DR
  • Advanced metrics and logging
  • Dedicated Slack channel
Get a Quote

Premium

Custom security, networking & deployment

All Professional features, plus:
  • 15 minutes 24x7 P1 Support response
  • Bring Your Own Key
  • Advanced networking options, Private Link
  • Advanced network compression Flexible instance/region switching
  • Dedicated Technical Account Manager
  • Custom licensing models
Get a Quote

Configure your cluster, see your price. Try our new Pricing Calculator to get an instant breakdown of your monthly ScyllaDB Cloud or Enterprise costs.

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ScyllaDB Cloud Tier Pricing Plans

See the ScyllaDB Cloud Support Policy

ScyllaDB Enterprise Support

Or manage your own deployment, with our guidance

A ScyllaDB Enterprise subscription bundles the software license with tested and certified binaries, updates, and ht fixes – plus Premium Support, our single Enterprise service level.

See the Enterprise Premium Support Policy
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Self-Service

Best practices for all: docs, training, events, and more

Free and available to everyone. Start here before opening a case.

Documentation

Installation, configuration, operations, and troubleshooting for every ScyllaDB product.

See Documentation

AI-Powered Knowledge Base

Searchable solutions and past resolutions, in the support for all customers.

ScyllaDB University

Free, self-paced courses on NoSQL fundamentals, architecture, data modeling, and monitoring.

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Community Form

Search answered questions or post your own.

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Blog

Deep dives, best practices, and performance tuning guidance.

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Billing & Subscription Help

Available 24×7 to every tier through the support portal.

Also available – Professional Services: hands-on help with production deployment, sizing and capacity planning, hardware and OS selection, data modeling, and query design.

Training: instructor-led sessions for database administrations, system engineers, developers, and architects.

Learn more about training
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Support is delivered in English. SLA commitments apply to requests submitted in English.