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ScyllaDB Support

Choose the level of NoSQL support that’s right for your organization.

Community Support
Community Support 24/7 Enterprise Support

Community Support

The ScyllaDB Open Source database community is active and growing. Connect with users on Slack, find answers in our docs, learn for free at ScyllaDB University.

Slack

ScyllaDB-User: Join our Slack channel and feel free to ask quick questions there

Developer and User Mailing Lists

scylladb-dev: Discuss the development of ScyllaDB itself

scylladb-users: Discuss using ScyllaDB and developing client applications

Documentation

ScyllaDB University

Pick a NoSQL database course and get started on your path to becoming a ScyllaDB expert

24/7 Enterprise Support

ScyllaDB Enterprise NoSQL database subscriptions include a ScyllaDB Enterprise license, tested and certified binaries, software updates, hot fixes, and technical NoSQL support.

Already a customer?

Access support through the Customer Portal

ScyllaDB Enterprise Support guarantees that you will have access to the engineers who develop ScyllaDB through support ticketing (via the web, email or Slack) and a designated Slack channel for non-SLA issues.

Urgent Issues (P1)

Major outage - cluster unavailable: major business impact

Response within as little as 15 minutes

High Priority Issues (P2)

Minor outage - cluster partially unavailable: some business impact

Response within 4 hours

Normal Issues (P3)

Production environment has minor performance issues

Response within 1 business day

Low Priority Issues (P4)

Questions and requests for enhancements

Response within 3 local business days

Customer Success Program

To help ScyllaDB Enterprise customers optimize their real-time NoSQL database implementation, we offer ScyllaDB Professional Services and NoSQL Training.

ScyllaDB Professional Services

  • Guidance on deploying and running ScyllaDB in production
  • Help in sizing and deployment plans
  • Suggestions on choosing the best hardware and operating system combination for your needs
  • Assistance in data modeling and query planning

ScyllaDB Training

  • Designed for Enterprise Database Administrators, System Engineers, Developers, and Architects.
  • Learn an overview of NoSQL and gain in-depth knowledge of ScyllaDB
  • Participants will learn the ScyllaDB Architecture and important concepts such as installation, monitoring, and the advantages of using ScyllaDB.
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ScyllaDB University

Get started on the path to ScyllaDB expertise

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ScyllaDB Cloud

It’s easy to get started with our NoSQL DBaaS