Support

Choose the level of support that’s right for your organization

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Community Support

ScyllaDB maintains the current and previous releases of Scylla Open Source

Developer and user mailing lists

Slack

  • ScyllaDB-User: Join our Slack channel and feel free to ask quick questions there

Documentation

Scylla University

  • Pick a course and get started on your path to becoming a Scylla expert
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Get 24×7 Mission Critical Support

Scylla Enterprise subscriptions include a Scylla Enterprise license, tested and certified binaries, software updates, hot fixes, and technical support. Scylla Enterprise Support guarantees that you will have access to the engineers who develop Scylla, and includes:

  • Urgent Issues (P1): Within two (2) local business hours
    – Production environment is down
    – Data is lost
    – Data is corrupted
  • High Priority Issues (P2): 4-hour response time
    – Production environment is degraded
    – Production environment has major functional issues
    – Production environment suffers from major performance problems
    – Example: Customer max latency requirement is 5ms, now is 7ms
  • Normal Issues (P3): 1 business day response time
    -Production environment suffers from minor performance issues
    – Staging environment issues
    – Example: Customer max latency requirement is 5ms, with an average latency of 3, but now is 4.5ms
  • Low Priority Issues (P4): Within three (3) local business days
    – Questions
    – Requests for enhancements
  • 1 support contact per 500 cores
  • Web support
  • Phone support
  • Emergency hot fixes for critical issues

Already a customer? Access support through the Customer Portal.

Please contact us for Scylla Enterprise pricing

Professional Services

ScyllaDB offers professional services to assist you in your business goals. Our highly trained staff can help scope your Scylla project and provide software and hardware recommendations to limit the time you spend on setup, thereby enabling you to focus more time on planning your application architecture, data modeling, etc. If needed, we can assist you during your proof-of-concept and provide recommendations on migration, data modeling, application development, and other aspects of your project. Contact us to learn more about our Professional Services.

Evaluation Support

Please contact us if you would like to set up an evaluation. We can help you plan an evaluation and provide you with an evaluation support contact.