Support
ScyllaDB is committed to providing the best support possible.
Community Support
Developer and user mailing lists
- scylladb-dev: Discuss the development of Scylla itself
- scylladb-users: Discuss using Scylla and developing client applications
Slack
- ScyllaDB-User: Join our Slack channel and feel free to ask quick questions there
Documentation
- Read ScyllaDB Documentation and our blog
Scylla Enterprise Support
24×7 Mission Critical Support
Scylla Enterprise subscriptions include a Scylla Enterprise license, tested and certified binaries, software updates, hot fixes, technical support, and best practices. Scylla Enterprise Support guarantees that you will have access to the engineers who develop Scylla.- 2 hour response time for mission-critical, P1 issues
- 4 hour response time for P2 Issues
- 1 business day response time for P3 Issues
- 1 support contact per 500 cores
- Web support
- Phone support
- Emergency hot fixes for critical issues
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Scylla Open Source |
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Scylla Enterprise |
|---|---|---|---|
| Clustering/resilience | Open Source |
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Enterprise |
| Apache Cassandra compatibility | Open Source |
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Enterprise |
| Production Scylla Release | Open Source |
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Enterprise |
| Mission Critical Support | Open Source |
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Enterprise |
| Bug Escalation | Open Source |
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Enterprise |
| Hot Fixes | Open Source |
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Enterprise |
| Long Term Support | Open Source |
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Enterprise |
| Customer Success Program | Open Source |
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Enterprise |
| Professional Services | Open Source |
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Enterprise |
| Scylla Administration Server | Open Source |
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Enterprise |
| Enterprise-Level Security | Open Source |
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Enterprise |
| License Type | Open SourceAGPL v. 3.0 | |
EnterpriseScyllaDB Proprietary |
Contact us for Enterprise Support pricing
Professional Services
ScyllaDB offers professional services to assist you in your business goals. Our highly trained staff can help scope your Scylla project and provide software and hardware recommendations to limit the time you spend on setup, thereby enabling you to focus more time on planning your application architecture, data modeling, etc. If needed, we can assist you during your proof-of-concept and provide recommendations on migration, data modeling, application development, and other aspects of your project. Contact us to learn more about our Professional Services.
Evaluation Support
Please contact us if you would like to set up an evaluation. We can help you plan an evaluation and provide you with an evaluation support contact.
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