Privacy Policy

Last Modified: December 18, 2023

ScyllaDB Ltd. and its affiliated companies (collectively “ScyllaDB“, “we”, “our” or “us”) provides NoSQL proprietary software and cloud-based database infrastructure services (“Services”).

This privacy policy (“Privacy Policy”) describes ScyllaDB’s practices of data collection, use and transfer, including Personal Data, while using our Services (“Customer“), applying for a job (“Candidate”) or merely when engaging with our website, blog, join an event we host, chat with us, or other similar forums as available through the website or additional landing pages (“Prospect”). Unless otherwise stated herein, Prospect, Candidate and Customer shall be, collectively and separately, referred to as “you” or “your“. You are not required by law to provide us with any Personal Data. Sharing Personal Data with us is entirely voluntary.

This Privacy Policy is hereby incorporated into our Terms of Service (“Terms”). Hence, any capitalized terms used herein but not defined, shall have the meaning ascribed to it under the Terms.

This privacy policy governs the use, processing and sharing of Personal Data that applies to all individuals world-wide, however, certain jurisdictions require that applicable disclosures will be provided in a certain way and format, and therefore additional notices will apply as follows:

Additional Information to California Residents: In the event you are a California resident– please also review our CCPA Notice to learn more about our privacy practices with respect to the California Consumer Privacy Act.

Additional Information to Colorado Residents: In the event you are a Colorado resident – please also review our CPA Notice to learn more about our privacy practices and your rights under the Colorado Privacy Act.

Additional Information to Connecticut Residents: In the event you are a Connecticut resident– please also review our CDPA Notice to learn more about your rights under the Connecticut Data Privacy Act.

Additional Information to Virginia Residents: In the event you are a Virginia resident– please also review our VCDPA Notice to learn more about our privacy practices and your rights under the Virginia Consumer Data Protection Act.

Additional Information to Utah Residents: In the event you are a Utah resident – please also review our UCPA Notice to learn more about your rights under the Utah Consumer Privacy Act.

1. CONTACT INFORMATION AND DATA CONTROLLER INFORMATION

ScyllaDB Ltd., incorporated under the laws of the state of Israel, is the Controller [as such term is defined under the General Data Protection Regulations (“GDPR”) or equivalent privacy legislation] of certain Personal Data collected from its Customers, Candidates and Prospects.

If you have any questions, inquiry or concern regarding the processing of your Personal Data, or would otherwise like to contact us in connection with this Privacy Policy, you can contact us through the following means:

  • DPO Contact Information
    By email: [email protected]By mail: Maskit 4, Building C, Herzliya 4673304, Israel
  • DPR Contact Information
    We value your privacy and your rights as a data subject and have therefore appointed Prighter Group with its local partners as our privacy representative and your point of contact. Prighter gives you an easy way to exercise your privacy-related rights (e.g., requests to access or erase personal data). If you want to contact us via our representative, Prighter or make use of your data subject rights, please visit the following website: https://prighter.com/q/18882211857.

2. POLICY AMENDMENTS

We reserve the right to periodically amend or revise this Privacy Policy at our sole discretion. The most recent version of this Privacy Policy will be reflected in the “Last Modified” heading located at the top of the Privacy Policy. We will not implement any substantial changes in our privacy practices without providing you prior notice. We recommend that you review this Privacy Policy periodically to ensure that you understand our most updated privacy practices and to check for any amendments.

3. DATA SETS WE COLLECT, PURPOSE AND LAWFULNESS

We may collect two types of information from you, depending on your interaction with us:

“Non-Personal Data”: During your interaction with our Services, we may collect aggregated, non-personal, non-identifiable information, which may be made available or gathered via your access to and use of the Services. We are not aware of the identity of the user from which the Non-Personal Data is collected. The Non-Personal Data being collected may include your aggregated usage information and technical information transmitted by your device, such as: the type of browser or device you use, language preference, time and date stamp, country location, etc.

“Personal Data”: We may also collect from you, during your access or interaction with the Services, individually identifiable information, namely information that identifies an individual or may, with reasonable effort, be used to identify an individual.

For the avoidance of doubt, any Non-Personal Data connected or linked to any Personal Data shall be deemed as Personal Data as long as such connection or linkage exists.

The types of Personal Data the purpose we process, the purpose, lawful basis, and our processing operations are specified in the table below:

Type of Personal DataPurposes and OperationsLawful Basis
PROSPECTS

Website Interaction and Marketing:

When you interact with our website, we may collect your online identifiers, such as Internet Protocol (IP) address and Cookie ID, unique identifiers (“Online Identifiers”).

Further, we will collect your behavioral information, which is collected indirectly by external marketing or analytic tools we implement and use. This information includes the referring URL (that is, the webpage directing you to our website, and other websites you visited in the session), your interests in our competitors, how you interact with our webpage, time, duration of use, pages you have viewed on our website, etc. (“Behavioral Data”).

First, Online Identifiers and cookies are used in particular to operate the website and enable its proper functionality, for example to automatically recognize you by the next time you enter the website or to confirm you are not are a real person.

Second, the Online Identifiers and the Behavioral Data are indirectly processed by marketing and analytic tools, for analytic and marketing purposes. We process this data to understand how visitors use our website and for marketing purposes.

Strictly necessary cookies which are required for the proper and basic operation of the website will be processed based on our legitimate interest of providing our Services.

The Behavioral Data will be processed based on your consent which we will obtain through our consent management platform.

You may withdraw your consent at any time by using the cookie preference settings here or by managing opt-out through your browser or device.

Contact Information:
If you voluntarily contact us, chat with us, you may be required to provide us with certain information such as your name, job title, company name, email address, and any additional information you decide to share with us through your correspondence with us.

We will use this data to respond to your inquiry.

The correspondence with you may be processed and stored by us in order to improve our customer service and in the event we believe it is required to continue to store it, for example, in the event of any claims or in order to provide you with any

We process Contact Information subject to our legitimate interest in order to respond to your inquiry.
Additional Features:
In the event you choose to provide feedback, post on our social media pages, participate in our webinars, register to conferences or events we host, you may be required to provide us with certain additional information.
We will use such information for the purpose of providing you with the services that you requested.We process your information subject to our legitimate interest.
Call Recordings:
When our sale’s representatives contact you through your work phone, we may, subject to applicable laws, record our call (“Call Recordings”).
We use such Call Recordings in order to analyze our calls with you for quality monitoring, training and compliance purposes (for example in the event of any claims or in order to provide you with any further assistance (if applicable)).

Subject to applicable laws, we will process our Call Recordings based on our legitimate interest or your consent, as required under the applicable member states data protection laws or other data protection laws.

If you provided your consent, it can be withdrawn at any time through the call.

CANDIDATES

When you apply for a job, promoted on our website or social media platform, we will process your CV (and the information included therein), as well as additional information such as your contact information (name, email address and phone number), information regarding your education and skills, employment history, and your photo (to the extent provided by you).

Further, where required by law, we may process diversity and inclusion data regarding your candidacy, such as ethnicity, gender, or any disability.

In addition, we may collect further information from public and online sources, referees, and former employers and combine such data with your other data (collectively, “Recruitment Information”).

We will use your Recruitment Information to process your job application and for our internal recruitment management purposes, for further recruitment steps (e.g., interview), and to enable us to comply with corporate governance and legal and regulatory requirements.

Following the completion of the recruitment process, we may further retain and store the Recruitment Information (including other interactions with us under such process) as part of our internal record keeping, including for legal defense from any future claim, as well as, where we find applicable and subject to applicable law requirements, to contact you in the future for other position we believe you qualify for.

If you are hired, your Recruitment Information will be kept on our HR systems as part of your employment and our corporate management.
We currently use third party service provider for the purpose of managing job applications, currently we are using Comeet which processes your Recruitment Information on our behalf subject to this data processing agreement.

We process the Recruitment Information subject to our legitimate interest.

In some cases, for example, where we will ask you to provide health related information or diversity and inclusion data, we will process such data based upon your consent. You may always withdraw consent at any time.

We will retain your data for records keeping and future defense from legal claims under our legitimate interest, or if you have provided consent to contact you in the future.

CUSTOMERS
Customer Account:
In order to use our Services (including the free trial services) you will need to create an account. The information provided during the registration process will include your full name, email address, your job title, etc. (“Registration Information”).

We use the Registration Information to create your account, provide account management (including billing and invoices), support and to provide the Services.

In addition, we might use your email for direct marketing purposes (“Direct Marketing”), meaning, we may send you marketing related communications by email, materials and content regarding the Services you are currently using or any services we may offer in the future to keep you up to date.

We process Registration Information for the performance of our contract with you.

Direct marketing is processed subject to our legitimate interest. You can opt-out at any time using the “unsubscribe” option appears on the bottom of the message.

Please note that if you choose to unsubscribe from our direct marketing, we will still retain your contact details and send you service-related emails, such as invoices.

Payment Information:
Following the registration process, you will need to choose a plan to use our Services, and provide us certain payment information. We use NetSuite as our payment processor pursuant to NetSuite Privacy Policy.
To process your payment and provide you with the service you purchased.Processing is necessary for the performance of a contract with you.
Usage Data:
When you use our Services, information and certain data gets automatically generated and collected in order to help us understand how you are using our Services, and how to better provide the Services to you. (“Usage Data”). The Usage Data includes Online Identifiers and the click stream within the Services, the use of the Services (i.e., accessed or used by Customer), the time spent on those pages or features, crash data and analytics, etc.
We use the Usage Data to help us to understand how you are using our Services, and how to better provide and improve our Services. This helps us to better understand our business, analyze our operations, maintain, improve, innovate, plan, design, and develop the Service and our new products. We also use such data for statistical analysis purposes, to test and improve our offers, decide how to improve the Service based on the results obtained from this processing.We process the Usage Data subject to our legitimate interest.
Customer Support:
When you contact us for customer support, we will process your Contact Information. Further, we may also record our call with you.

We will use the Contact Information to provide the customer support needed. We will retain such correspondence for as long as needed, and to evidence the support was provided.

Our correspondence with you, its content and the call recording may be processed and stored by us in order to analyze our customer support efforts, for quality monitoring, training and compliance purposes (for example in the event of any claims or in order to provide you with any further assistance (if applicable).

We process your Contact Information to provide the support services and fulfill the contractual obligations. When we process our correspondence and call recordings for the purpose of improving our Services, we do so based on our legitimate interest or your consent, as required under the applicable member states data protection laws or other data protection laws.

If you provided your consent, it can be withdrawn at any time through the call.

Please note that the actual processing operation per each purpose of use and lawful basis detailed in the table above may differ. Such processing operation usually includes a set of operations made by automated means, such as collection, storage, use, disclosure by transmission, erasure, or destruction. The transfer of personal data to third-party countries, as further detailed in Section 10 below “INTERNATIONAL TRANSFER OF DATA”, is based on the same lawful basis as stipulated in the table above.

In addition, we may use certain Personal Data to prevent potentially prohibited or illegal activities, fraud, misappropriation, infringements, identity thefts, and any other misuse of the Services and to enforce the Terms, as well as to protect the security or integrity of our databases and the Services, and to take precautions against legal liability. Such processing is based on our legitimate interests.

We may collect different categories of Personal Data and Non-Personal Data from you, depending on the nature of your interaction with the Services provided through the website and Services, as detailed above. If we combine Personal Data with Non-Personal Data, the combined information will be treated as Personal Data or for as long as it remains combined.

4. HOW WE COLLECT DATA

Depending on the nature of your interaction with the website and Services, the above detailed data is collected as follows:

  • Information you provide us directly – for example, when you register and create an account, apply for a job or correspond with us.
  • Information we receive from third parties – for example, through data enrichment partners or third parties listed on your CV.
  • Information we receive automatically – we will collect your Online Identifiers and Behavioral Data including analytics data (or use third-party measurement and marketing tools). For more information on the cookies we use and how to opt out of third-party collection of this information, please see our Section 5 below “Cookies and Similar Technologies”.

5. COOKIES AND SIMILAR TECHNOLOGIES

We use “cookies” (or similar tracking technologies) when you access our website. The use of cookies is a standard industry-wide practice. A “cookie” is a small piece of information that a website assigns and stores on your computer while you are viewing a website.

Cookies may be used for different purposes such as: (i) allowing you to navigate between pages efficiently; (ii) enabling automatic activation of certain features; (iii) remembering your preferences; and (iv) making the interaction between you and our Services quicker and easier. Cookies are also used to help customize your experience and for advertising purposes (including personalized advertising).

Please see our cookie declaration available here, which details the cookies we use on our website, as well as our cookie setting tool available here enabling you to change your settings and preferences at any time.

You can find more information about cookies at http://www.allaboutcookies.org/.

6. SHARING DATA WITH THIRD PARTIES

We share your Personal Data with third parties, including our partners or service providers that help us provide or improve our Services. You can find in the table below information about the categories of such third-party recipients.

CATEGORY OF RECIPIENT DATA THAT WILL BE SHARED PURPOSE OF SHARING
Service ProvidersAll data sets under the table aboveWe may disclose Personal Data to our service providers including, but not limited to, our cloud service provider, analytics service provider, payment processors, CRM provider, analyzing data, providing marketing and sales assistance (including advertising and event management), identifying errors and crashes, conducting customer relationship management etc. so that they can perform the requested services on our behalf. These entities are prohibited from using your Personal Information for any purposes other than providing us with requested services.
ScyllaDB, Inc.Contact Information, all data related to Prospects, Registration Information, Recruitment Information.ScyllaDB Inc. provides sales services, customer success, customer support, and has access to the aforesaid information to provide such services.
Any acquirer of our businessAll dataWe may share Personal Data, in the event of a corporate transaction (e.g., sale of a substantial part of our business, merger, consolidation or asset sale). In the event of the above, our affiliated companies or acquiring company will assume the rights and obligations as described in this Policy.
Legal and Law EnforcementSubject to law enforcement authority request.We may disclose certain data to law enforcement, governmental agencies, or authorized third parties, in response to a verified request relating to terror acts, criminal investigations or alleged illegal activity or any other activity that may expose us, you, or any other user to legal liability, and solely to the extent necessary to comply with such purpose.

When we share information with services providers and partners, we ensure they only have access to such information that is strictly necessary for them to provide the services to us. These parties are required to secure the data they receive and perform their services while ensuring compliance with all applicable data protection regulations.

7. YOUR RIGHTS RELATED TO YOUR PERSONAL DATA

We acknowledge that different people have different privacy concerns and preferences. Our goal is to be clear about what information we collect so that you can make meaningful choices about how it is used. We allow you to exercise certain choices, rights, and controls in connection with your information. Depending on your relationship with us, your jurisdiction and the applicable data protection laws that apply to you, you have the right to control and request certain limitations or rights to be executed.

In the table below you can review your rights depending on your interaction with us, how you can exercise them, and appeal a decision we take in this regard, any specification per geo-location or territory are available below the table:

RIGHT TO BE INFORMED, RIGHT TO KNOW You have the right to confirm whether we collect Personal Data about you, if you wish to know if we collect Personal Data about you, please review this Privacy Policy.
ACCESS RIGHTSYou further have the right to know which Personal Data we specifically hold about you, and receive a copy of such or access it, if you wish to receive a copy of the Personal Data or Personal Information, please submit a Data Subject Request Form (“DSR”) available here.
RIGHT TO CORRECTIONYou have the right to correct inaccuracies in your Personal Data, taking into account the nature and purposes of each processing activity. Please submit a DSR as available here.
RIGHT TO BE FORGOTTEN, RIGHT TO DELETIONIn certain circumstances, you have the right to delete the Personal Data we hold about you. Please submit a DSR as available here.
RIGHT TO PORTABILITYYou have the right to obtain the Personal Data in a portable, and to the extent technically feasible, readily usable format that allows you to transmit the data to another entity without hindrance. We will select the format in which we provide your copy. If you wish to exercise this right, please submit our DSR as available here.

RIGHT TO OPT OUT UNDER THE EU, AND SPECIFICALLY IN THE US THE RIGHT TO OPT OUT FROM:

(I) SELLING PERSONAL DATA;

(II) RIGHT TO OPT OUT FROM TARGETED ADVERTISING; AND

(III) RIGHT TO OPT OUT FROM PROFILING AND AUTOMATED DECISION MAKING

Direct Marketing: You have the right to opt-out from Direct Marketing, by unsubscribing through the email received.

Newsletter:
You have the right to withdraw consent when you no longer wish to be in our newsletter list.

Cookies: When you no longer wish for cookies to track your behavior for analytic and marketing purpose, change your preferences through the cookie settings available here.

Sale of Personal Data for targeted advertising, monetary gain or profiling, or Share or Sale of Personal Information for analytic or marketing: If and to the extent applicable, you have the right to opt out of the sale of your Personal Data, for the purposes of targeted advertising, sale to a third party for monetary gain, analytic, etc. as detailed under the DSR or through the cookie settings available here.

Last, you are able to install privacy-controls in the browser’s settings to automatically signal the opt-out preference to all websites you visit (like the “Global Privacy Control”). We honor the Global Privacy Control, where applicable, subject to your jurisdiction, as a valid request to opt-out of the sharing of information linked to your browser.

Note you may have the right to authorize another person acting on your behalf to opt out (including by technical tools and opt out signals).

RIGHT TO APPEAL OR COMPLAINTIf we decline to take action on your request, we shall so inform you without undue delay as required under applicable laws. The notification will include a justification for declining to take action and instructions on how you may appeal, if applicable. Under the EU you have the right to lodge a complaint with the supervisor authority or the Information Commissioner in the UK.
NON-DISCRIMINATIONSuch discrimination may include denying a service, providing a different level or quality of service, or charging different prices. We do not discriminate our customers or users.

8. DATA RETENTION

We retain the Personal Data we collect for the minimum period of time necessary to fulfil the purpose for which it was collected, as set forth above, all under the applicable regulation, or until you express your preference to opt out, where applicable.

Other circumstances in which we will retain your Personal Data for longer periods of time include: (i) where we are required to do so in accordance with legal, regulatory, tax, or accounting requirements, or (ii) for us to have an accurate record of your dealings with us in the event of any complaints or challenges, or (iii) if we reasonably believe there is a prospect of litigation relating to your Personal Data. Please note that except as required by applicable law, we will not be obligated to retain your data for any particular period, and we may delete it for any reason and at any time, without providing you with prior notice if our intention to do so.

9. SECURITY

We work hard to protect the Personal Data we collect from unauthorized access, alteration, disclosure, or destruction. We have implemented physical, technical, and administrative security measures for the Services that comply with applicable laws and industry standards, as we further explain in our Security Policy. Further, ScyllaDB undergoes independent third-party audits to confirm that it meets strict industry standards for security, availability, processing integrity, confidentiality, and privacy.

ScyllaDB has been certified to be compliant with the following standards: SOC 2, ISO 27001, ISO 27017 and ISO 27018.

Note that we cannot be held responsible for unauthorized or unintended access beyond our control, and we make no warranty, express, implied, or otherwise, that we will always be able to prevent such access.

Please contact us at: [email protected] if you feel that your privacy was not dealt with properly, in a way that was in breach of our Privacy Policy, or if you become aware of a third party’s attempt to gain unauthorized access to any of your Personal Data. We will make a reasonable effort to notify you and the appropriate authorities (if required by applicable law) in the event that we discover a security incident related to your Personal Data.

10. INTERNATIONAL TRANSFER OF DATA

We may store or process your Personal Data in a variety of countries including the United States. Thus, any information you provide us may be transferred to and processed in countries other than the country from which you accessed our Services. We will take appropriate measures to ensure that your Personal Data receives an adequate level of data protection upon its transfer. When Personal Data collected within the European Economic Area (“EEA“) is transferred outside of the EEA to a country that has not received an adequacy decision from the European Commission, we will take necessary steps in order to ensure that sufficient safeguards are provided during the transferring of such Personal Data, in accordance with the provision of the standard contractual clauses approved by the European Union (SCCs). Additionally, following the withdrawal of the United Kingdom (UK) from the European Union on January 31, 2020, the UK is no longer considered to be a part of the EEA and therefore, the transferring of Personal Data from the EEA to the UK will also be subject to the SCCs or other contractual clauses that will ensure the security of the Personal Data (pending an adequacy decision from the European Commission).

11. CHILDREN PRIVACY

Our Services are not directed nor is it intended for use by children and we do not knowingly collect information about anyone under the age of 16. We will discard any information that we receive from a user that is considered a “child” immediately upon our discovery that such a user shared information with us. Please contact us at:  [email protected] if you have reasons to believe that a child has shared any information with us.

12. JURISDICTION-SPECIFIC NOTICES
A. ADDITIONAL INFORMATION FOR COLORADO RESIDENTS

This section applies to Colorado residents acting only as an individual or household context (and not in a commercial or employment context, as a job applicant or as a beneficiary of someone acting in an employment context).

Under the Colorado Privacy Act (“CPA”), ScyllaDB is required to provide a privacy notice that identifies the following: in Section 3 to the Privacy Policy, we describe our collection and processing of Personal Data, the categories of Personal Data that are collected or processed, and the purposes for which Personal Data is processed, stored or used. We will not collect additional categories of Personal Data or use the Personal Data we collected for materially different, unrelated, or incompatible purposes without obtaining your consent. Additionally, Section 6 to this Privacy Policy details and discloses the categories of third-parties we share for business purposes. Section 7 to this Privacy Policy details and discloses your rights and Personal Data shared or sold for targeted advertising.

We will respond to your request within 45 days after receipt of a verifiable Consumer Request (no more than twice in a twelve-month period). We reserve the right to extend the response time by an additional 45 days when reasonably necessary and provided consumer notification of the extension is made within the first 45 days. If we refuse to take action on a request, you may appeal our decision within a reasonable period time by contacting us at [email protected] and specifying you wish to appeal. Within 60 days of our receipt of your appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If the appeal is denied, you may submit a complaint as follows: Colorado AG at https://coag.gov/file-complaint/.

If you have an account with us, we may deliver our written response to that account or via email at our sole discretion. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option. You do not need to create an account for submitting a request.

Any disclosures we provide will only cover the 12-months period preceding our receipt of your request. The response we provide will also explain the reasons we cannot comply with a request, if applicable.

B. ADDITIONAL INFORMATION FOR CONNECTICUT RESIDENTS

This section applies to Connecticut residents acting only as an individual or household context (and not in a commercial or employment context or as a representative of business, non-profit or governmental entity).

Under the Connecticut Data Privacy Act (“CDPA”), ScyllaDB is required to provide you with a clear and accessible privacy notice that includes the following: in Section 3 to the Privacy Policy, we describe our collection and processing of Personal Data, the categories of Personal Data that are collected or processed, and the purposes for which Personal Data is processed, stored or used. We will not collect additional categories of Personal Data or use the Personal Data we collected for materially different, unrelated, or incompatible purposes without obtaining your consent. Additionally, Section 6 to this Privacy Policy details and discloses the categories of third-parties we share for business purposes. Section 7 to this Privacy Policy details and discloses your rights and Personal Data shared or sold for targeted advertising.

We shall respond to your request within 45 days of receipt. The response period may be extended once by 45 additional days when reasonably necessary, taking into account the complexity and number of requests and we inform you of such extension within the initial 45 days response period, together with the reason for the extension. If we decline to take action on your request, we shall so inform you without undue delay, within 45 days of receipt of your request. If we refuse to take action on a request, you may appeal our decision within a reasonable period time by contacting us at [email protected] and specifying you wish to appeal. Within 60 days of our receipt of your appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If the appeal is denied, you may submit a complaint to the Connecticut Attorney General at link: https://www.dir.ct.gov/ag/complaint/ or (860) 808-5318.

We shall provide information in response to your request free of charge, up to twice annually, unless requests are manifestly unfounded, excessive or repetitive. If we are unable to authenticate your request using commercially reasonable efforts, we may request additional information reasonably necessary to authenticate you and your request. If we cannot authenticate you and your request, we will not be able to grant your request.

C. ADDITIONAL INFORMATION FOR VIRGINIA RESIDENTS

This section applies to Virginia residents acting only as an individual or household context (and not in an employment or commercial context).

The Virginia Consumer Data Protection Act (“VCDPA”) requires ScyllaDB to disclose the following: in Section 3 to the Privacy Policy, we describe our collection and processing of Personal Data, the categories of Personal Data that are collected or processed, and the purposes for which Personal Data is processed, stored or used. We will not collect additional categories of Personal Data or use the Personal Data we collected for materially different, unrelated, or incompatible purposes without obtaining your consent. Additionally, Section 6 to this Privacy Policy details and discloses the categories of third-parties we share for business purposes. Section 7 to this Privacy Policy details and discloses your rights and Personal Data shared or sold for targeted advertising.

We will respond to your request within 45 days after receipt of a verifiable Consumer Request (no more than twice in a twelve-month period). We reserve the right to extend the response time by an additional 45 days when reasonably necessary and provided consumer notification of the extension is made within the first 45 days. If we refuse to take action on a request, you may appeal our decision within a reasonable period time by contacting us at [email protected] and specifying you wish to appeal. Within 60 days of our receipt of your appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If the appeal is denied, you may submit a complaint to the Virginia Attorney General at https://www.oag.state.va.us/consumercomplaintform.

If you have an account with us, we may deliver our written response to that account or via email at our sole discretion. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option. You do not need to create an account for submitting a request.

Any disclosures we provide will only cover the 12-months period preceding our receipt of your request. The response we provide will also explain the reasons we cannot comply with a request, if applicable.

We shall provide information in response to your request free of charge, up to twice annually, unless requests are manifestly unfounded, excessive or repetitive. If we are unable to authenticate your request using commercially reasonable efforts, we may request additional information reasonably necessary to authenticate you and your request. If we cannot authenticate you and your request we will not be able to grant your request.

D. ADDITIONAL INFORMATION FOR UTAH RESIDENTS

This section applies to Utah residents acting only as an individual or household context (and not in an employment or commercial context).

Under the Utah Consumer Privacy Act (“UCPA”), ScyllaDB is required to provide you with a clear and accessible privacy notice that includes the following: in Section 3 to the Privacy Policy, we describe our collection and processing of Personal Data, the categories of Personal Data that are collected or processed, and the purposes for which Personal Data is processed, stored or used. We will not collect additional categories of Personal Data or use the Personal Data we collected for materially different, unrelated, or incompatible purposes without obtaining your consent. Additionally, Section 6 to this Privacy Policy details and discloses the categories of third-parties we share for business purposes. Section 7 to this Privacy Policy details and discloses your rights if and to the extent applicable under the UCPA.

We will respond to your request within 45 days after receipt of your request (no more than twice in a twelve-month period). We reserve the right to extend the response time by an additional 45 days when reasonably necessary and provided consumer notification of the extension is made within the first 45 days. If we refuse to take action on a request, we will provide with the reasoning for our refusal.

If you have an account with us, we may deliver our written response to that account or via email at our sole discretion. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option. You do not need to create an account for submitting a request.

Any disclosures we provide will only cover the 12-months period preceding our receipt of your request. The response we provide will also explain the reasons we cannot comply with a request, if applicable.

We shall provide information in response to your request free of charge, up to twice annually, unless requests are manifestly unfounded, excessive or repetitive. If we are unable to authenticate your request using commercially reasonable efforts, we may request additional information reasonably necessary to authenticate you and your request. If we cannot authenticate you and your request, we will not be able to grant your request.