Join us at Monster SCALE Summit for 50+ engineering talks and trainings | Free & online March 11-12 | Register now

ScyllaDB Support

Safeguard your SLAs with ScyllaDB Enterprise Support.

Enterprise Support
Enterprise Support Community

Premium Enterprise Support, Every Step of the Way

ScyllaDB Enterprise subscriptions include a ScyllaDB Enterprise software license, tested and certified binaries, software updates and hot fixes. Additionally, we offer world class service and support, detailed below. Note: Premium Enterprise Support is not available for ScyllaDB Open Source

Already a ScyllaDB customer?

Need technical support?

Go to Customer Portal

To help ScyllaDB Enterprise customers fully leverage their monstrously fast + scalable NoSQL database and optimize application performance, we offer additional Premium Support and Professional Services and Training.

ScyllaDB Enterprise Premium Support Services

  • Access to an AI-powered Knowledge Base and ScyllaDB Community via the Customer Service portal
  • Named technical support contacts with secure individual access per account
  • Assistance with service restoration, configuration, upgrades, and general usage through Problem Resolution Support
  • Engineering Support for advanced troubleshooting, bug fixes, patches, and hotfixes requiring escalation to ScyllaDB developers
  • Technical Account Management offering consultative services, preventive maintenance, performance optimization, data modeling, upgrade planning, and operational support
  • Developer, architect, and administrator training services
  • Real-time chat with support engineers for streamlined communication
  • Voice callback support for urgent or high-priority production issues
  • Quarterly business reviews covering usage patterns, growth planning, recovery objectives, escalation procedures, and continuity strategies
  • Support for the two latest major and minor ScyllaDB Enterprise versions under active maintenance policies
See the Premium Support Policies for More Info

ScyllaDB Professional Services

  • Guidance on deploying and running ScyllaDB in production
  • Help in sizing and deployment plans
  • Suggestions on choosing the best hardware and operating system combination for your needs
  • Assistance in data modeling and query planning
Contact Us for More Info

ScyllaDB Training

  • Designed for Enterprise Database Administrators, System Engineers, Developers, and Architects.
  • Learn an overview of NoSQL and gain in-depth knowledge of ScyllaDB
  • Participants will learn the ScyllaDB Architecture and important concepts such as installation, monitoring, and the advantages of using ScyllaDB.
Learn More About Training

Community​

The ScyllaDB Community is continually growing and highly active. As questions arise, connect with fellow users on the ScyllaDB Community Forum and Slack, join mailing lists, leverage our extensive documentation, and learn for free at ScyllaDB University.

Community Forum

Visit our forum to search common questions, ask your own, or chime in on an existing discussion.

Slack

ScyllaDB-User: Join our Slack Channel and gain assistance from ScyllaDB Open Source Community

Documentation

Leverage rich ScyllaDB Documentation and ScyllaDB Blog content for answers to your technical questions and best practices to optimize your NoSQL environment

ScyllaDB University

Take our free NoSQL courses and join the 1000s of students of ScyllaDB University