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Creating Success

Applying low-level knowledge to our Big Data technology, we the best database in the world for data-intensive applications. We are committed to an open culture, building together, and our users’ phenomenal success.

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Flexible Workplace
We support a healthy and productive work environment whether at home or in the office.
Win Together
We’re all eligible for equity shares, so when we think big and work hard together we all win.
Work With the Best
Be inspired everyday by working with the best minds in the business
Play Hard
Happy hours, trivia games, and ice cream socials keep us connected across the globe.

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Distributed across more than 18 countries, ScyllaDB Sea Monsters share a love of food, waves, snow, ping pong, and code.

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Technical Support Engineer - Brazil

Brazil · Intermediate

About The Position

Do you enjoy helping people understand their new gadgets and make the most of them? Do you want a job that is technically challenging but involves working closely with people? 

Do you love learning software products and using cutting-edge technology to conquer challenges every day?

ScyllaDB Technical Support Engineers use their exceptional problem-solving and customer service skills, to assist customers and solve their Scylla issues.

We are looking for a Technical Support Engineer based preferably in Brazil.


Cool things you'll do

  • You'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, recovery, security, performance, and everything in between.
  • You'll be an expert resource on best practices in running Scylla at scale, whatever that scale may be. 
  • You'll be an advocate for our customers' needs - interfacing with our product management and development teams on their behalf.
  • You will also help build the Knowledge Base around Scylla.


Requirements


Be located in a timezone that can effectively work with Scylla customers. We consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted.

  • 3+ years in a Technical Support Engineer position
  • Experience with Linux environment
  • Naturally curious and excited to learn new technologies.
  • Experience with Distributed Systems (Storage/DB)
  • Experience with Docker (Linux)
  • Experience with Cloud providers (AWS/GCP)
  • Strong English communications skills - written and verbal
  • Customer-facing experience


Nice to have:

  • Experience with NoSQL DBs
  • Experience with git repos
  • Knowledge in K8S
  • Experience with Azure
  • Bachelor's degree in technology fields (Computer Science, Engineering)


Apply for this position

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