Technical Support Engineer
Do you enjoy helping people understand their new gadgets and make the most of them? Do you want a job that is technically challenging but involves working closely with people?
Do you love learning software products and using cutting-edge technology to conquer challenges every day?
ScyllaDB Technical Support Engineers use their exceptional problem-solving and customer service skills, to assist customers and to solve their Scylla issues.
Cool things you'll do:
You'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, recovery, security, performance, and everything in between. You'll be an expert resource on best practices in running Scylla at scale, whatever that scale may be.
You'll be an advocate for our customers' needs - interfacing with our product management and development teams on their behalf.
You will also help build the Knowledge Base around Scylla.
What you need:
Be located in a timezone that can effectively work with Scylla customers (preference for AMER locations).
We consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted.
The ideal candidates will have:
Press coverage and announcements from ScyllaDB.
Technical deep dives and tips and tricks from our experts.
Drop us a line to get in touch or start a live chat.