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Join the world-wide team that is building the next generation of efficient, scalable NoSQL systems.

Creating Success

Appyling low-level knowledge to our Big Data technology, we build the best database in the world for real-time big data. We are committed to an open culture, building together, and our users’ phenomenal success.

Sea Monster Life

Flexible Workplace
We support a healthy and productive work environment whether at home or in the office.
Win Together
We’re all eligible for equity shares, so when we think big and work hard together we all win.
Work With the Best
Be inspired everyday by working with the best minds in the business
Play Hard
Happy hours, trivia games, and ice cream socials keep us connected across the globe.

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Distributed across more than 15 countries, Scylla Sea Monsters share a love of food, waves, snow, ping pong, and code.

Open Positions

Account Manager


About The Position

We’re looking for a driven, high performance, high energy Account Manager who will be responsible for building and managing long-term relationships with new and existing customers. Your primary goal is to attend to our customers’ needs and ensure that they remain customers for as long as possible. 


As an Account Manager, you will handle customer renewals and expansions of their Scylla annual subscriptions while minimizing churn. In addition, you will identify new business opportunities at existing customers (expansion revenue), via upsell and cross sell, and work with Account Executives when needed to close those opportunities.


You will be assigned annual and quarterly targets that encompass both renewal and expansion revenue. 


Your Responsibilities

  • Maintain customer satisfaction and deliver exceptional service on a day-to-day basis
  • Successfully renew customer subscriptions with minimal or no churn
  • Expand Scylla’s footprint at customer accounts via upsells and cross sells
  • Meet or exceed quarterly and annual targets
  • Operate as the primary customer point of contact and build long-term relationships with assigned accounts
  • Lead customer Quarterly Business Reviews
  • Communicate customer needs and demands back to Scylla
  • Collaborate with the Sales team to identify and drive customer expansion
  • Continuously grow renewal and expansion pipelines and provide a weekly forecast of the open opportunities
  • Track and manage customer account metrics
  • Coordinate with team members working on the same account to ensure consistent service and communication
  • Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
  • Work with the broader team to ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Clearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders
  • Work with Customer Success to monitor and analyze customer's usage of our product



Your Requirements

  • Demonstrated ability to communicate, present, negotiate, and influence credibly and effectively at all levels of the organization, including executive and C-level
  • Experience in delivering customer-focused solutions based on customer needs
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Self-motivated and able to thrive in a results-driven environment
  • Natural relationship builder with integrity, reliability and maturity
  • Critical thinking and problem solving skills
  • Keen attention to detail and adherence to deadlines
  • Proficient in G Suite applications and Salesforce
  • Bachelor's Degree in appropriate field of study or equivalent work experience
  • 5+ years of experience in a Sales environment

Apply for this position


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