Support

ScyllaDB is committed to providing the best support possible.

mascots-community

Community Support

Developer and user mailing lists

Slack

  • ScyllaDB-User: Join our Slack channel and feel free to ask quick questions there

Documentation

 

mascot-support

Scylla Enterprise Support

Production 24x7

Scylla Enterprise subscriptions include a Scylla Enterprise license, tested and certified binaries, software updates, hot fixes, technical support, and best practices. Scylla Enterprise Support guarantees that you will have access to the engineers who develop Scylla.

  • 2 hour response time for mission-critical, P1 issues
  • 4 hour response time for P2 Issues
  • 1 business day response time for P3 Issues
  • 1 support contact per 500 cores
  • Web support
  • Phone support
  • Emergency hot fixes for critical issues
FeatureScylla EnterpriseScylla Open Source
Clustering/resilience

Scylla Enterprise

Scylla Open Source

Apache Cassandra compatibility

Scylla Enterprise

Scylla Open Source

Long-term release support

Scylla Enterprise

 Scylla Open Source

Hot fixes for critical issues

Scylla Enterprise

 Scylla Open Source

Enterprise-only features

Scylla Enterprise

 Scylla Open Source

24x7 mission-critical support

Scylla Enterprise

 Scylla Open Source

Bug escalation

Scylla Enterprise

 Scylla Open Source

License typeScylla Enterprise
Scylla Proprietary
Scylla Open Source
AGPL v. 3.0

Contact us for Enterprise Support pricing

Professional Services

ScyllaDB offers professional services to assist you in your business goals. Our highly trained staff can help scope your Scylla project and provide software and hardware recommendations to limit the time you spend on setup, thereby enabling you to focus more time on planning your application architecture, data modeling, etc. If needed, we can assist you during your proof-of-concept and provide recommendations on migration, data modeling, application development, and other aspects of your project. Contact us to learn more about our Professional Services.

Evaluation Support

Please contact us if you would like to set up an evaluation. We can help you plan an evaluation and provide you with an evaluation support contact.