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Open Positions

Technical Support Engineer

Brazil · Entry-level

About The Position

Technical Support Engineer

Do you enjoy helping people understand their new gadgets and make the most of them? Do you want a job that is technically challenging but involves working closely with people? 

Do you love learning software products and using cutting-edge technology to conquer challenges every day?

ScyllaDB Technical Support Engineers use their exceptional problem solving and customer service skills, to assist customers and to solve their Scylla issues.


Cool things you'll do:

You'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, recovery, security, performance, and everything in between. You'll be an expert resource on best practices in running Scylla at scale, whatever that scale may be. 

You'll be an advocate for our customers' needs - interfacing with our product management and development teams on their behalf.

You will also help build the Knowledge Base around Scylla.

Requirements

What you need:

Be located in a timezone that can effectively work with Scylla customers (preference for EMEA and NASA locations).

We consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted.

The ideal candidates will have: 

  • Technical orientation, no experience is required! We will teach you everything you need.
  • Strong English communications skills - written and verbal
  • An awesome Service Orientation.
  • Familiarity with the Linux environment.
  • Naturally curious and excited to learn new technologies.
  • Bachelor's degree in technology fields (Computer Science, Engineering). 
  • Fresh undergrads are welcomed to apply


Apply for this position

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