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Join the world-wide team that is building the next generation of efficient, scalable NoSQL systems.

Creating Success

Applying low-level knowledge to our Big Data technology, we build the best database in the world for real-time big data. We are committed to an open culture, building together, and our users’ phenomenal success.

Sea Monster Life

Flexible Workplace
We support a healthy and productive work environment whether at home or in the office.
Win Together
We’re all eligible for equity shares, so when we think big and work hard together we all win.
Work With the Best
Be inspired everyday by working with the best minds in the business
Play Hard
Happy hours, trivia games, and ice cream socials keep us connected across the globe.

Ready to become a Sea Monster?

Distributed across more than 15 countries, Scylla Sea Monsters share a love of food, waves, snow, ping pong, and code.

Open Positions

Customer Success Engineer WEST Coast

California, USA or Remote · Intermediate

About The Position

We are looking for the right person to join our Customer Success Team.

We are growing rapidly and are looking for the right person with experience in Customer Success Engineering, Professional Services, or other customer-facing technical roles - that would include integration, technical design, and technical consulting.

Your Responsibilities 

  • Track customer deployment and adoption of Scylla products and measure the value and satisfaction the customer experiences
  • Drive customer awareness of product features and Scylla's services to maximize adoption and utilization of Scylla features and benefits
  • Understand and formalize customer requests, needs, requirements, and escalations, communicate the needs clearly to the Scylla product team
  • Proactively and consistently engage customers to provide product feedback and product enhancements requests
  • Help customers on-board our support process, and make sure customers utilize our ticketing system
  • Maintain an accurate view of the health of customer deployment of Scylla
  • Proactively anticipate customer needs and effectively manage reactive customer requests
  • Develop and maintain strong relationships with our customers and user base
  • Help account executives with technical discussions in existing accounts
  • Exhibit diplomacy, tact, and poise when working through customer issues and escalations
  • Ability to speak in technical & business terms, depending on the audience
  • Limited travel, up to 20%

What Makes You The Right Fit For This Role

  • Self-motivated, proactive team player
  • Understand cloud-based deployments using systems such as AWS, GCP, and Azure
  • Good understanding of hardware and software architectures, more than a basic understanding of Linux operating system
  • Training and coaching ability. Helping educate our customers is the key to their and our success
  • Strong communication and interpersonal skills
  • Strong understanding and experience with NoSQL foundational databases, APIs, and ETL


  • Data modeling/data architecture 
  • Linux operating system management experience (RHEL, Ubuntu)
  • Experience in professional services, or technical consulting role. (SaaS / Cloud experience preferred)
  • Familiarity with Salesforce.com or other CRM platforms & their data structure
  • Familiarity with Zendesk or other Support platform & their data structure

Big Plus If You Have Experience With

  • NoSQL data stores deployments, usage and maintenance, specifically Cassandra
  • Experience working with/training developers/DBA/ETL professionals 

Apply for this position


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