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Applying low-level knowledge to our Big Data technology, we build the best database in the world for real-time big data. We are committed to an open culture, building together, and our users’ phenomenal success.

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Open Positions

Customer Success Engineer WEST Coast

California, USA or Remote · Intermediate

About The Position

We are looking for the right person to join our Customer Success Team.

We are growing rapidly and are looking for the right person with experience in Customer Success Engineering, Professional Services, or other customer-facing technical roles - that would include integration, technical design, and technical consulting.


Your Responsibilities 

  • Track customer deployment and adoption of Scylla products and measure the value and satisfaction the customer experiences
  • Drive customer awareness of product features and Scylla's services to maximize adoption and utilization of Scylla features and benefits
  • Understand and formalize customer requests, needs, requirements, and escalations, communicate the needs clearly to the Scylla product team
  • Proactively and consistently engage customers to provide product feedback and product enhancements requests
  • Help customers on-board our support process, and make sure customers utilize our ticketing system
  • Maintain an accurate view of the health of customer deployment of Scylla
  • Proactively anticipate customer needs and effectively manage reactive customer requests
  • Develop and maintain strong relationships with our customers and user base
  • Help account executives with technical discussions in existing accounts
  • Exhibit diplomacy, tact, and poise when working through customer issues and escalations
  • Ability to speak in technical & business terms, depending on the audience
  • Limited travel, up to 20%


What Makes You The Right Fit For This Role

  • Self-motivated, proactive team player
  • Understand cloud-based deployments using systems such as AWS, GCP, and Azure
  • Good understanding of hardware and software architectures, more than a basic understanding of Linux operating system
  • Training and coaching ability. Helping educate our customers is the key to their and our success
  • Strong communication and interpersonal skills
  • Strong understanding and experience with NoSQL foundational databases, APIs, and ETL


Requirements

  • Data modeling/data architecture 
  • Linux operating system management experience (RHEL, Ubuntu)
  • Experience in professional services, or technical consulting role. (SaaS / Cloud experience preferred)
  • Familiarity with Salesforce.com or other CRM platforms & their data structure
  • Familiarity with Zendesk or other Support platform & their data structure


Big Plus If You Have Experience With

  • NoSQL data stores deployments, usage and maintenance, specifically Cassandra
  • Experience working with/training developers/DBA/ETL professionals 


Apply for this position

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