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Technical Support Engineer - Poland

Poland · Intermediate

About The Position

Do you enjoy helping people understand their new gadgets and make the most of them? Do you want a job that is technically challenging but involves working closely with people?

Do you love learning software products and using cutting-edge technology to conquer challenges every day?

ScyllaDB Technical Support Engineers use their exceptional problem-solving and customer service skills, to assist customers and solve their Scylla issues.

We are looking for a Technical Support Engineer based preferably in Poland or Israel.

Cool things you'll do:

You'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, recovery, security, performance, and everything in between.
You'll be an expert resource on best practices in running Scylla at scale, whatever that scale may be.
You'll be an advocate for our customers' needs - interfacing with our product management and development teams on their behalf.
You will also help build the Knowledge Base around Scylla.

Requirements

3+ years in a Technical Support Engineer position
Proven experience supporting enterprise customers in a customer-facing support role.
Experience with Linux environments
Lifelong learner and capable of multitasking during high-pressure situations.
Naturally curious and excited to learn new technologies.
Experience with Distributed Systems (Database / Storage)
Experience with Docker (Linux)
Experience with Cloud providers (AWS/GCP)
Strong English communications skills - written and verbal
Autonomous and self-motivated

Nice to have:

Experience with NoSQL DBs (Datastax, Cassandra, DynamoDB, Redis, MongoDB, etc)
Public Cloud Certifications (AWS, GCP, etc)
Experience with git repos
Knowledge in K8S
Experience with Azure
Bachelor's degree in technology fields (Computer Science, Engineering)

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