Careers

We are looking for the right person to join our Customer Success Team.

We are growing rapidly and are looking for the right person with experience in Customer Success Engineering, as a customer-facing technical roles - that would include customer onboarding, technical architecture design understanding, and technical consulting.

Your Responsibilities 

• Track customer deployment and adoption of Scylla products and measure the value and satisfaction the customer experiences
• Drive customer awareness of product features and Scylla's services to maximize adoption and utilization of Scylla features and benefits
• Understand and formalize customer requests, needs, requirements, and escalations, communicate the needs clearly to the Scylla product team
• Proactively and consistently engage customers to provide product feedback and product enhancements requests
• Help customers on-board our support process, and make sure customers utilize our ticketing system
• Maintain an accurate view of the health of customer deployment of Scylla
• Proactively anticipate customer needs and effectively manage reactive customer requests
• Develop and maintain strong relationships with our customers and user base
• Help account executives with technical discussions in existing accounts
• Exhibit diplomacy, tact, and poise when working through customer issues and escalations
• Ability to speak in technical & business terms, depending on the audience
• Managing and tracking churn risk
• Limited travel, up to 20%